Manager, Solutions Engineering

Job not on LinkedIn

🕒 July 10

☕ Washington – Remote

☕ Washington – Remote

💵 $125k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Shaw/Scott

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Shaw/Scott is a customer-first digital marketing agency that combines strategic consulting, technical implementation, and creative services to design and deliver data-driven digital customer experiences. The firm supports clients with research-backed marketing strategy, enablement of in-house teams or provision of agency teams, enterprise marketing-platform implementation, and a suite of purpose-built marketing software to automate and optimize campaigns. With a global, award-winning team serving brands across multiple countries, Shaw/Scott focuses on helping organizations move from “Is this possible? ” to “What’s the best possible solution?

📋 Description

• Manage and support a team of Solutions Engineers, including scheduling, resourcing, workload balancing, and 1:1 meetings. • Provide coaching, mentoring, and professional development to build technical and consultancy skills. • Contribute directly to solution design, architecture, and delivery (60% utilization). • Oversee day-to-day operations to ensure projects are staffed, executed on time, and aligned to scope and budget. • Technical Partnership Liaison: Cultivate and manage technical partnerships to drive business growth through the development and enhancement of our service offerings. • Collaborate with partner organizations to explore joint business opportunities and develop mutually beneficial relationships. • Business Development and Account Growth: Act as a trusted advisor, helping clients understand the strategic and technical implications of different solutions. • Play a key role in expanding client relationships by identifying new business opportunities and collaborating with cross-functional teams to deliver client value. • Partner with internal teams (Strategy, Creative, Customer Success, and Account Management) to align technical delivery with client goals. • Maintain expertise in marketing technology platforms to guide the team and support client needs. • Promote continuous learning, certification, and awareness of industry trends and partner technologies.

🎯 Requirements

• 3–5 years of experience as a manager of technical teams, or equivalent experience through mentorship or technical leadership. • 7+ years of hands-on experience in a solution-based role, delivering professional services, including implementing and optimizing technical solutions • Experience with multiple enterprise-level Marketing Automation Platforms, including working knowledge of one of the leaders in this space (Oracle Responsys, Salesforce Marketing Cloud, Iterable, Braze, Cordial, Klaviyo, Bloomreach, etc.) • Demonstrated expertise in designing, optimizing and integrating complex business processes across systems to enhance operational efficiencies and drive innovation • Proficient in one or more related practices, including Rest APIs, HTML/CSS, JavaScript, SQL, and experience with at least one personalization language (RPL, AMPscript, Handlebars, Liquid, Django, Smarty, etc.) • Certification(s) in two or more areas of marketing technology and/or email marketing or related platform • Excellent written and verbal communication skills with both internal and client contacts; ability to communicate effectively with both technical and non-technical individuals • Deep knowledge of email marketing best practices and changes within the MarTech space, lifecycle marketing, and loyalty and retention • Strong problem-solving skills with a creative approach to challenges • Ability to adjust to new challenges in technology or project requirements quickly.

🏖️ Benefits

• company-paid health insurance • 401K with employer match • 4 weeks PTO per year • parental leave • communication allowance • more