Customer Success Manager – P&C Claims

🕒 July 6

🇺🇸 United States – Remote

💵 $120k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Shift Technology

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🤖 Artificial Intelligence

🛡️ Insurance

☁️ SaaS

💰 $220M Series D on 2021-11

Artificial Intelligence • Insurance • SaaS

Shift Technology is a company that specializes in AI-driven solutions for the insurance industry. They offer a variety of products designed to optimize critical insurance decisions, with a focus on fraud detection, risk detection, and claims management. Leveraging deep insurance expertise and advanced artificial intelligence technology, Shift Technology helps major insurance providers across the globe improve decision-making accuracy and efficiency. Their solutions are highly reliable, secure, and capable of providing clear explanations for each decision made, supporting compliance efforts in areas like AML/KYC. Trusted by some of the top insurers worldwide, Shift Technology has established itself as a leader in the field of AI for insurance.

📋 Description

• Customer Success teams are absolutely key to Shift’s future success as they engage our clients to drive adoption and demonstrate ongoing value. • This critical function is responsible for onboarding new clients by engaging executives (Claims Director, Head of Fraud, CIO, etc.) in the launch of our solutions, establishing success criteria, driving ongoing adoption, and managing renewals. • You will work with the rest of the Shift organization to uncover new ways to integrate Shift solutions into client processes and to help improve our products. • As a Customer Success Manager, you will be responsible for working closely with various internal and external teams. You will focus on helping our clients' Anti-Fraud, Claims and Underwriting departments with advice and guidance, and on ensuring our solutions are successfully implemented to deliver value.

🎯 Requirements

• Minimum 4 years of experience in insurance fraud detection and at least 2 years of experience leading teams or projects/initiatives. • Demonstrated experience leading client meetings with participants ranging from front-line staff to Vice Presidents or other senior leaders • Experience demoing solutions, collaborating with external partners, contributing ideas to improve existing products, and proposing new solution concepts; familiarity with current P&C insurance trends • Excellent oral, written, and non-verbal communication skills; ability to simplify complex topics, tailor messages to different audiences, and deliver memorable presentations using storytelling • Practical experience managing projects end-to-end (planning, coordinating resources, tracking progress, and delivering outcomes) • Ability to analyze raw data and KPIs to extract actionable insights and inform decisions.

🏖️ Benefits

• Flexible remote and hybrid working options • Competitive Salary and a variable component tied to personal and company performance • Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth • Generous PTO and paid holidays • Mental health benefits • 2 MAD Days per year (Make A Difference Days for paid volunteering)