Customer Solutions Engineer

🕒 June 11

🏄 California – Remote

🏄 California – Remote

💵 $110k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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ShipScience

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

☁️ SaaS

🚗 Transport

🤝 B2B

SaaS • Transport • B2B

ShipScience is a SaaS company that provides an enterprise parcel data platform and services to help high-volume shippers automate parcel claims, audit carrier performance, and reconcile shipping costs. Its products include SimpleClaims for end-to-end loss and damage claims automation, ActiveAudit for continuous parcel auditing and billing recovery, and a unified Parcel Data Platform with APIs and connectors to ingest carrier, store, and order data. ShipScience targets enterprise, D2C, and retail shippers and emphasizes SOC-2–grade security, integrations, and analytics to reduce margin leakage and improve carrier accountability.

📋 Description

• New customer onboarding and implementation • Pre-sales technical discovery • Carrier and system integrations • Onboarding documentation • Building scalable onboarding and support processes • Managing multiple concurrent onboarding and implementation projects • Guiding new users through the onboarding process • Assisting with carrier and order system integrations • Creating and maintaining detailed implementation plans

🎯 Requirements

• 5+ years of experience in Solutions Engineering, Implementation Consulting, Technical Account Management, Customer Success Engineering, Technical Project Management, or a related customer-facing technical role • Experience working with SaaS platforms; ecommerce, logistics, shipping, or supply chain experience is a strong plus • Strong technical aptitude and ability to understand APIs, integrations, webhooks, carrier systems, and data workflows • Comfortable working with APIs, webhooks, SFTP, and SQL to support customer implementations and troubleshooting • Exceptional communication and project management skills • Ability to manage multiple customer projects simultaneously while maintaining strong attention to detail • Self-starter who thrives in fast-paced startup environments and enjoys building processes from scratch • Experience with or interest in AI-powered support tools, automation, and customer enablement technologies is a major plus.

🏖️ Benefits

• Health, dental, vision • 401(k) • Flexible PTO • Equity • Remote-first team