Application Support Analyst

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November 5

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Shyft6

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HR Tech • Recruitment • B2B

Shyft6 is a trusted partner for innovative companies, specializing in workforce solutions that encompass staffing and recruiting, workforce management, and human capital strategy. With over 26 years of combined experience, Shyft6 offers a comprehensive range of services including contingent workforce supplier management, recruitment process outsourcing, staff augmentation, executive search, and multi-state payroll. Their focus is on empowering organizations through effective workforce development and project management, ensuring successful delivery and skilled talent acquisition.

201 - 500 employees

Founded 2019

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Provide day-to-day break/fix support for Epic Resolute Hospital Billing (HB) during and after go-live. • Triage, analyze, and resolve incident and service request tickets related to: Charge capture, charge router, and charge review workqueues. • Coding and documentation-related billing holds. • Account edits, claim edits, and claim edit workqueues (CE WQs). • Claim generation, submission, and remittance posting. • AR follow-up workflows, denials, and self-pay processes. • Credit balances, adjustments, write-offs, transfers, and refunds. • Work within the organization’s ITSM/ticketing system to prioritize and document all work. • Collaborate with billing teams, HIM/coding, compliance, reimbursement, revenue integrity, patient access, and clinical teams to validate solutions and support workflow stability. • Conduct root cause analysis to identify and resolve recurring issues that impact revenue integrity. • Maintain and optimize HB build, including: Billing rules, fee schedules, payer-specific configuration. • Workqueue routing and resolution pathways. • Account, claim, and statement formatting. • DRG and APC workflows in coordination with HIM/Coding and Finance. • Coordinate across integrated application teams (e.g., ClinDoc, Orders, Pharmacy, Grand Central, Cadence/Prelude, Beaker) to support end-to-end revenue cycle workflows. • Participate in on-call rotation (evenings, nights, weekends as needed) during go-live and early stabilization. • Ensure all changes follow the organization’s change management and governance procedures. • Create and update knowledge base documents, known-issues trackers, and quick reference guides to support front-line staff and Tier 1 support.

🎯 Requirements

• Epic Resolute Hospital Billing (HB) certification/accreditation or proven hands-on configuration/support experience in HB. • 2+ years of experience supporting hospital billing or inpatient revenue cycle operations in Epic. • At least one recent Epic go-live or major upgrade providing HB support. • Strong understanding of hospital revenue cycle workflows, including front-end to back-end billing impacts (registration → charge capture → coding → billing). • Claim submission and remittance workflows. • Denials, AR follow-up, and reimbursement methodologies. • Experience working with ticketing/ITSM platforms (ServiceNow, Remedy, Cherwell, etc.) in high-volume support environments. • Strong analytical and problem-solving skills with attention to accuracy and financial impact. • Excellent written and verbal communication skills, with the ability to collaborate effectively in a remote environment (Teams/Zoom/Chat). • Ability and willingness to support flexible hours and on-call rotation during go-live and stabilization.

🏖️ Benefits

• Remote work options