Customer Support Representative, Multi Channel

Job not on LinkedIn

🕒 May 15

🇺🇸 United States – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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SI Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏗️ Construction

🏭 Manufacturing

Automotive • Construction • Manufacturing

SI Group is a leading global developer and manufacturer of epoxy, phenolic, and amine resins, as well as related specialty chemicals. The company works across various sectors, providing essential materials for industries such as automotive, construction, energy, and electronics. With a focus on innovation, SI Group develops sustainable solutions that meet the evolving needs of its diverse customer base.

📋 Description

• Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams. • Resolve administrative and billing questions with urgency and clarity. Your goal is to turn a "stressful question" into a "seamless resolution." • Use industry-leading support tools and CRMs to document interactions and ensure no customer is left behind. • Propose product and process improvements directly to our leadership team. • Maintain high productivity in a fast-paced, high-volume environment while keeping a "people-first" attitude.

🎯 Requirements

• 1 year of high-volume call center experience in a remote, startup environment. • Exceptional oral and written skills. You can explain complex topics in a way that is easy to understand. • Familiarity with support ticketing systems (like Zendesk, Freshdesk, or Salesforce) and the ability to multitask across several tabs and tools. • A genuine passion for helping people and a desire to support small business owners. • Ability to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday.

🏖️ Benefits

• 100% Company-paid Medical, Dental, and Vision coverage for you and your dependents. • This is a 100% remote position (must be based in the U.S.). • "Take what you need" vacation policy to ensure you stay refreshed. • A values-based environment where your "obligation to dissent" and your ideas for improvement are actually heard.