Japanese Operations Support Agent

August 8

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eCommerce • Marketplace • Retail

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1 - 10 employees

Founded 2019

🛍️ eCommerce

🏪 Marketplace

🛒 Retail

📋 Description

• Operations Support Agent • Monday - Friday, 8:00 - 16:30 • 3-Month Fixed Term Contract • Remote • The Operations Support Agent is a key member of our operation team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams. • Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues. • Responsibilities: • Provides translation of customer facing in-game notifications, social media posts, and more. • Help communicate game bugs, customer issues, and community feedback to teams in Japan. • Provides translation and coordination for communication between Japan staff and US staff. • Translates news announcements, special reports, troubleshooting tickets, player reports, records and other documentation. • Utilize company tools to provide both direct and indirect support to customers.

🎯 Requirements

• Minimum High School diploma, 4-year degree at an accredited university preferred. • Fluent or near-fluent in English, business-level Japanese. • Experience with mobile and online games professionally or personally. • Strong writing ability in English and Japanese.

🏖️ Benefits

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest games titles in the world. • Competitive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Collaborative team-work with people from all around the world, different nationalities and languages. • A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme.