Support Specialist 3

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $77.9k - $107.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Siemens Healthineers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

Healthcare • Healthcare Insurance • Biotechnology

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

📋 Description

• Act as a remote support center representative for customers in NAM • Demonstrate soft skills competency, phone etiquette and professionalism during technical call center operations • Participate in incident management ranging from rudimentary to highly complex for customers, Field Service Technicians, Installation Engineers or Applications Specialists remotely or onsite • Interpret and clarify technical documents for field service, sales, project managers, site planners and applications groups • Provide feedback for technical escalations and product issues to drive root cause identification and assist in corrective actions • Represent Siemens Healthineers Service Strategy and Siemens core values • Promote the technical support organization as a value-added process • Coordinate new product introductions as they relate to product support • Provide technical guidance and documentation for customer and Field Service Engineer calls • Perform remote diagnostic evaluations of MI-PET systems • Identify problems and provide action plans for highly complex problems and incidents • Preempt potential problems and provide effective solutions • Seek assistance from internal partners for issues beyond the assigned product area • Independently identify issues, research, develop, deploy and delegate corrective actions • Mentor and provide technical operational leadership to junior-level RSS • Contribute to disseminating product knowledge • Support the Operations Manager with research to collect and report product or site-specific information • Drive individual KPIs and Onsite-to-Online strategy • Create an open, supportive environment consistent with Service Based Leadership culture

🎯 Requirements

• Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience) • More than 5 years of experience in repairing Siemens MI PET equipment • Firm knowledge of DICOM and networking • Proficient skills in typing, Outlook, Excel, Word and other job critical applications • Travel required for customer meetings and technical repair ~ 10% • Must be fluent in English • Must be willing to be on call and work rotating weekends/holidays • After onboarding and training, the shift for this position will be 11am – 8pm EST • RESUMES MUST BE SUBMITTED IN ENGLISH OR MAY NOT BE CONSIDERED • Successful candidate must be able to work with controlled technology in accordance with US export control law

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • 401(k) retirement plan • life insurance • long-term and short-term disability insurance • paid parking/public transportation • paid time off • paid sick and safe time