Product Support Engineer

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August 8

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Simbian

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Artificial Intelligence • Cybersecurity • Software as a Service

Simbian is a cutting-edge technology company specializing in autonomous AI agents designed to enhance security intelligence, speed, and efficiency for organizations. Its platform leverages AI to transform security analysts into programmers without the need for coding, offering integration with existing security infrastructures without disruption. Simbian's AI Agents deliver increased productivity and cost savings, automating common tasks and preserving best practices. The company's solutions support a unified security architecture and communicate in natural language, working seamlessly with various security products. Simbian is proud of its SOC2 compliance, ensuring high security standards and aims to revolutionize security practices through its hallucination-free trusted large language models (LLMs). Offering both SaaS and on-premise solutions, Simbian caters to a global audience, making security management more strategic and effective.

11 - 50 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

📋 Description

• Contribute to all aspects of the Support engineering process, including owning tickets, responding to customer queries, fixing customer issues and documentations. • Participate in monitoring the ticket queue. • Create and improve support documentation • Learn & work on upgrades, troubleshooting and fixing issues • Document the known issues and fixes • Reproducing customer issues and writing high quality bug reports • Help deploy the software in different environments • Working remotely to assist presales and post-sales customers and collaborate with internal teams to resolve issues effectively • Flexible with support shifts. • Owning the resolution of complex support escalations from multiple stakeholders end-to-end • Other comparable work from time to time as instructed

🎯 Requirements

• A bachelor's degree in computer science or similar field • Understanding of Security, Systems and networking • Must have knowledge in Python/Shell or any one of the scripting languages • Experience in software deployment tools such as Kubernetes or Docker • Strong debugging skills, effective verbal and written communication skills, team oriented • Excellence in technical communication with peers and non-technical people. • Excellent communication skills and high English proficiency • Knowledge of basic Cloud Architecture.

🏖️ Benefits

• High autonomy and visibility with leadership and founders • A collaborative, transparent work culture with a bias for action • Competitive salary with generous equity in a potentially large company • Opportunity to work with some of the world's most talented and friendliest teammates