Strategic Account Manager

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November 20

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Simon Data

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Artificial Intelligence • SaaS • Marketing

Simon Data is a leading customer data platform (CDP) that empowers CRM teams to drive personalization across customer touchpoints. Using advanced technology and artificial intelligence, Simon Data unifies customer data from various sources, providing a single customer view and enabling actionable insights. This helps organizations to create precise audiences, optimize marketing campaigns, and enhance customer interactions in real-time. Simon Data integrates with over 70 popular data and marketing tools, offering a no-code UI and strategic services to ensure the growth of customer lifetime value. As a trusted partner of Fortune 500 brands, Simon Data is recognized for setting a new standard in customer marketing.

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $30M Series C on 2019-08

📋 Description

• Lead and grow a portfolio of 8–20 client accounts. • Develop comprehensive, AI-driven account strategies that drive meaningful business value for clients and strengthen Simon’s stickiness and account expansion opportunities. • Cultivate deep client partnerships through thoughtful and ongoing discovery of business problems and consistent delivery of value against priority challenges. • Become the primary expert on each client’s business, enabling you to guide decisions in executive / C-level conversations internally at Simon and externally with clients. Maintain awareness of any relevant news or market activity affecting your clients. • Proactively identify risks at the earliest stages and develop detailed mitigation plans. • Partner closely with each client’s Technical Account Manager (TAM) to ensure current work aligns with broader business goals. • Collaborate cross-functionally with Sales Engineering, Product, and Engineering to prioritize client needs. • Ensure clients realize measurable ROI from the Simon platform through proper alignment, goal setting, and value demonstration. • Plan and lead Executive Business Reviews across your portfolio. • Travel as needed to conferences, company offsites, and client offices. • Map and engage business stakeholders to ensure strong alignment across client teams and maintain multiple executive relationships for Simon’s C-suite. • Lead contract renewals and upsell discussions in partnership with the Simon Finance team.

🎯 Requirements

• 7-10 years of professional experience, with 5+ years managing client relationships at a SaaS, MarTech, CDP or AI Company • Bachelor's degree • Exceptional analytical and critical thinking skills • Excellent verbal and written communication skills • High emotional intelligence • Deep intuition for business • Experience with AI, email marketing, push or SMS software • Proven problem solver • Ability to thrive in an unstructured and fast-paced environment • Personable, collaborative, and a sense of humor • Willingness to travel up to 30%

🏖️ Benefits

• 100% coverage of medical premiums for employee AND family • Flexible PTO • Generous Maternity and Paternity Leave • Remote work, quarterly wellness, and client support stipends • Professional Development stipend