Customer Success Manager

🕒 October 9

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Singular

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

☁️ SaaS

📣 Marketing

Consulting • SaaS • Marketing

Singular is a company that focuses on privacy and the optimization of user data for marketing purposes. It uses cookies to enhance site functionality and for remarketing. Singular provides marketing analytics, cost aggregation, and integrates various marketing technologies to offer a unified platform for customer journey analysis. With its solutions, it helps companies obtain a complete view of ROI and optimize their advertising strategies. Singular is known for its strong capabilities in mobile attribution, cross-device attribution, and fraud prevention, making it an invaluable tool for businesses seeking accurate and actionable cross-platform analytics.

📋 Description

• Manage the customer relationship and coordinate internally with product, marketing, support, Solutions Engineers, and Account Executives • Serve as the primary business point of contact and trusted consultant for a portfolio of enterprise customers • Understand client business needs and create tangible, long-term goals • Develop and deliver success roadmaps • Drive product adoption, ongoing usage, customer satisfaction, and advocacy • Advise executive and senior leadership across Marketing, Engineering, Product, Business Analytics, and Finance • Partner with Sales on account renewals and expansion • Align marketing executives on goals and execute roadmaps to achieve desired outcomes • Identify account risks, develop save plans, and coordinate resolutions • Analyze the customer portfolio to identify risks and opportunities and prioritize for impact • Communicate performance opportunities and technical overviews to coordinate internal solutions • Become an expert on the Singular platform and integrations and keep up with data and analytics industry trends

🎯 Requirements

• Ideally, 5+ years of experience in Management Consulting or Customer Success • Experience in working with complex technologies and several different stakeholders across different divisions • Strong leadership skills • Impressive executive presence and communication skills • Ability to understand data sets and leverage data to drive customer outcomes and adoption • Proven track record in a consulting role and a customer-facing environment • Business acumen to assess client needs and drive outcomes • Industry experience in mobile, data-driven marketing, and SaaS solutions for marketing is advantageous but not necessary • Expertise in leading meetings with strong presentation skills • Excellent collaboration skills to engage across multiple teams