Field Service Representative

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sinoboom North America

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏗️ Construction

📦 Logistics

🏭 Manufacturing

Construction • Logistics • Manufacturing

Sinoboom North America is a distributor and service arm of SINOBOOM, specializing in the sales, support, parts and servicing of aerial work platforms including telescopic and articulating boom lifts, scissor lifts and vertical lifts for construction, maintenance, industrial and commercial applications. The company offers new and used equipment, accessories, financing options, manuals, training, warranty and field service management to support business customers across North America.

📋 Description

• Manage and coordinate all field service activities for assigned customers and territory • Diagnose and resolve mechanical, hydraulic, and electrical issues using technical documentation and diagnostic tools • Conduct customer site visits and provide remote technical support as required • Monitor, document, and resolve equipment downtime cases in a timely and effective manner • Deliver technical training to customers and internal teams on product operation, maintenance, and troubleshooting • Maintain accurate service records, maintenance logs, and training documentation • Identify opportunities to support service sales, including parts, repairs, and training services • Collaborate with Sales and Operations teams to support equipment delivery and customer onboarding • Ensure compliance with company travel policies and cost-control expectations • Maintain and promote SINOBOOM’s brand reputation through high-quality service delivery • Travel up to 70% within the assigned territory

🎯 Requirements

• Technical diploma in Electro-Mechanical Technology or related field • Fluent in English (required) • Fluent in French (preferred but not required) • Minimum 4 years of experience in maintenance and repair of aerial work platforms or similar industrial equipment • Excellent communication, customer service, and organizational abilities • Valid driver’s license and willingness to travel extensively within assigned region • Self-directed, proactive, and able to work independently in the field • Advanced troubleshooting of hydraulic, mechanical, and electrical systems • Strong problem-solving and diagnostic capability • Ability to deliver clear and effective technical training • Prior experience with aerial lift or construction equipment manufacturers (preferred) • Exposure to service sales or aftermarket support processes (preferred) • Experience working in a multi-regional or OEM service environment (preferred)

🏖️ Benefits

• 401(k) • Competitive salary • Health insurance • Paid time off • Fully remote work arrangement