Staff Product Manager, Ecosystem Support

Job not on LinkedIn

🔥 14 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $161k - $212k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

👻 Ghost score 0%

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Sky Betting & Gaming

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎲 Gambling

🎮 Gaming

👥 B2C

Gambling • Gaming • B2C

Sky Betting & Gaming is a UK-based consumer-facing betting and online gaming operator. Now part of Flutter UK & Ireland and the wider Flutter Entertainment group, the brand is presented alongside Betfair, Paddy Power, PokerStars and tombola as a market-leading provider of trusted entertainment to millions of customers. The company emphasizes responsible play, customer experience and uses digital platforms (web and apps) to deliver betting and gaming services, with operational presence in Leeds and registration under Flutter Entertainment plc.

📋 Description

• Own the product vision and roadmap for cross-ecosystem customer support • Document the current support landscape across operating companies, including systems, data, teams, and metrics • Define the target state, its value, and the sequence of work • Define the fan support record with Data, Engineering, and Architecture, including data sources, contracts, and shared-layer tooling interactions • Reconcile identity, loyalty, and case taxonomies into shared ecosystem definitions • Define how Fanatics ONE tier, tenure, and cross-product history inform prioritization, routing, and agent context • Build relationships with product, operations, data, and leadership counterparts across Commerce, Gaming, and Collectibles • Drive agreement on shared priorities across business units • Design cross-business data sharing with privacy, state gaming regulation, and Responsible Gaming requirements • Partner with Legal, Compliance, and Responsible Gaming teams to define data controls • Define and instrument cross-ecosystem support metrics before integrations ship • Drive problem discovery, requirements definition, and delivery autonomously while aligning with senior product leadership and cross-functional partners

🎯 Requirements

• 8+ years of product management experience, preferably on platform, data, or internal-tooling products in a digital product organization • Experience building products for AI-assisted customer support, CX, or operations teams, with a practical understanding of what agents need at the point of contact • Experience leading cross-organizational initiatives where accountable for the outcome without owning the roadmap or delivery teams • Ability to reach agreement in large, matrixed organizations with competing priorities and incentives and ship across multiple business units • Ability to partner with engineering and data teams and clearly communicate technical and product requirements • Excellent written and verbal communication skills, including articulating product decisions and tradeoffs to executive audiences • Comfort making decisions with incomplete information and revising them as data changes • Experience with loyalty or membership programs spanning multiple products or brands preferred • Experience in regulated industries where data sharing has legal limits is a plus, but not required

🏖️ Benefits

• Base and bonus compensation • Full-time employment benefits • Benefits information available at https://benefitsatfanatics.com/

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