Customer Success Manager, Commercial

🕒 June 1

🇺🇸 United States – Remote

💵 $120k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Skydio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🎖️ Defense

🏭 Manufacturing

📦 Logistics

💰 $170M Series E - Skydio on 2024-11

Defense • Manufacturing • Logistics

Skydio is a manufacturer of autonomous drone systems that combine advanced onboard artificial intelligence, sensors, and cloud software to automate flight for inspection, security, public safety, and mapping missions. Its product family (including the X10, X10D, R10, docking stations, and software such as Skydio Autonomy and DFR Command) is designed for rapid situational awareness, automated inspections, site security, and Drone-as-First-Responder deployments for government, utilities, and enterprise customers. Skydio delivers integrated hardware, software, and services to enable safer, faster, and more autonomous operations in challenging environments.

📋 Description

• Build scalable processes for customer on-boarding and post-sales success • Define, implement, and tailor technology solutions to customer specific operational needs and workflows to drive ROI • Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services. • Develop healthy customer relationships through proactive support and cadence based follow-ups • Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs • Drive a hands-on approach with our customers as-needed from fieldwork to remote engagements • Create customer loyalty through account management • Advocate for enterprise customers through deep understanding of their use cases and needs • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology • Ensure expansions and renewals through helping customers realize their desired outcomes. • Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.

🎯 Requirements

• Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on customer schedules. • Proven track record of driving implementation, adoption and value of hardware and software for or within large enterprises. • Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts. • Experience with commercial Unmanned Aircraft Systems and related software development/deployment. • Work directly with customers through proactive, metrics based engagement • Work closely with customers and sales to drive expansion, identifying the vertical specific pain points and account risks that could impact expansion. • A strong desire to learn, innovate, and adapt to a growing and changing environment. • Willingness to travel approximately 40%.

🏖️ Benefits

• Health insurance • 401K savings plan • Paid vacation time • Sick leave • Holiday pay