Senior Director, eCommerce and Customer Fulfillment Technologies

🕒 October 16

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $222.4k - $370.7k / year

⏰ Full Time

🟠 Senior

🛍️ E-commerce

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Slate Auto

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚘 Automotive

🏭 Manufacturing

🚗 Transport

Automotive • Manufacturing • Transport

Slate Auto is a manufacturer of a radically simple, highly customizable electric pickup that can be configured as a pickup or fastback SUV. The company sells directly to consumers with an online configurator called the Slate Maker, a reservation model, and an accessories marketplace for swaps and upgrades. Slate Auto emphasizes affordability, practical design, and easy ownership with integrated charging options and third‑party service and charging network partnerships.

📋 Description

• Steward the slate.auto buying experience, including product content, merchandising, pricing display, availability and delivery messaging, payments, checkout, and site performance • Own the top of the vehicle purchase funnel from first visit through product discovery, configurator build, payment estimate, and preorder • Lead product management for vehicle discovery and configuration, Marketplace, configurator, cart and checkout, and owner account • Build owner engagement programs for new product drops, collaborations, wrap changes, and SUV Kit conversions • Build customer service and reverse logistics products, including self-service workflows and agent tools • Provide self-service support and case handling tools for service providers, installation partners, and other partners • Run the end-to-end order experience across accessories and wraps, supply chain, logistics, and installation partners • Drive eCommerce Marketplace performance for accessories and wraps, including funnel conversion, merchandising, attach rate, repeat purchase, revenue, margin, and fulfillment costs • Hire and lead product management and analytics teams • Partner with software engineering on modern GenAI software development practices • Build GenAI tools for finance, legal, HR, and commercial functions • Deliver first-year outcomes including launch readiness, funnel instrumentation, buying-experience standards, service and corporate-function roadmaps, and lifecycle programs

🎯 Requirements

• 12+ years of GM experience, with deep experience in eCommerce, digital product, or consumer retail, including leadership of a consumer eCommerce site • Ownership of top-of-funnel conversion for a consumer site, from first visit through lead capture, reservation, or order, with measurable gains • Product management leadership across customer-facing and internal products, such as customer or partner service, warranty, returns, or order and finance systems • Track record of lifecycle, CRM, or loyalty programs that increased repeat purchase • Strong quantitative skills, including SQL, funnel and cohort analysis, and experiment design • Experience with physical goods where inventory, fulfillment, and logistics shape the customer experience • Experience leading multi-disciplinary teams, including managing managers • Applicants must be authorized to work in the United States on a permanent basis • Preferred: Direct-to-consumer vehicle sales, online vehicle retail, or preorder programs • Preferred: Automotive, aftermarket, powersports, or outdoor and recreation categories • Preferred: Product configurators, fitment data, or installation and service networks • Preferred: Warranty, returns, or dealer and service network systems • Preferred: MBA or other advanced degree

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Vacation • 401k • Equity program eligibility • Discretionary annual incentive program eligibility

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