Client Success Manager

🕒 July 16

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Slate Magazine

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

📱 Media

Media

Slate Magazine is a digital magazine that offers a variety of content including news, politics, culture, technology, business, life, advice, and podcasts. It publishes insightful articles on current events, cultural reviews, and lifestyle tips, along with engaging podcasts. Slate provides its audience with critical reporting and analysis across multiple domains, aiming to inform and entertain. The magazine attracts readers who seek depth and perspective on important issues and trends.

📋 Description

• Onboard internal podcasters: You’ll guide them through setting up our software, recommended communication strategies, and how to drive podcast adoption. • Proactively consult with clients: You’ll drive employee audience adoption, share best practices, and inspire creative approaches to their pods and their internal communication. • Become work besties with our clients: Internal communication is all about building trust, and you’ll become a trusted colleague and adviser to our clients. • Create and improve support resources: You’ll work on FAQs, guides, and templates to help scale self-serve resources to make our clients’ lives easier.

🎯 Requirements

• 1–3 years in customer success, account management, or employee engagement communications • Excellent written and verbal communication skills • Passion for the employee experience and pride in making our partners feel supported • A problem-solving mindset: resourceful, curious, and relentless on our clients’ behalf • A passion for the future of work: You want to make work more human and fundamentally better for employees • Comfort with remote work and common productivity tools (our stack: Google Suite, Slack, and Notion) • An interest in using A.I. tools to help scale a fast-growing company • A love for podcasts—you *get* why this makes so much sense for distributed teams

🏖️ Benefits

• Supporting Cast offers a comprehensive benefits program that gives eligible employees the flexibility to choose the right benefits for themselves and their families. • Three subsidized medical plans and two dental plans, provided by Aetna, which can be paired with flexible spending accounts.