Account Director – Account Manager

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SmartBug Media

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

SmartBug Media is a full-service digital marketing agency specializing in leveraging the HubSpot platform to help businesses grow. They offer a range of services including HubSpot onboarding, marketing, sales, service, content, commerce, and operations hubs. SmartBug Media assists clients across various industries like healthcare, education, manufacturing, and SaaS with demand generation, revenue operations, paid media, web services, sales enablement, and customer success strategies. They focus on increasing marketing and sales effectiveness through proven strategies, automation, and hands-on training. Their accolades as a highly decorated HubSpot digital agency underscore their commitment to creating scalable solutions for predictable, resilient growth.

📋 Description

• Develop and execute account growth strategies, including identifying new business opportunities, upsell and cross-sell prospects (prospecting/outreach); • Understand each client's broader business objectives and align our web development services to support their strategic goals; • Act as the primary point of contact for clients, building and maintaining strong relationships; • Participate in pitching processes and prepare proposals for clients in collaboration with the business development team; • Participate in analyzing and drafting responses to public and invitation-only RFPs (requests for proposals); • Monitor client payments and ensure compliance with contractual terms; • Actively participate in project reviews to drive improvements in our standards and processes, while keeping the focus on work efficiency; • Conduct client satisfaction follow-ups; • Stay informed about industry trends, digital technologies, and the competitive landscape to inform strategic decisions and recommendations; • Provide high-level status updates on ongoing projects and ensure they are delivered on time and within budget; • Drive client retention by delivering an exceptional client experience.

🎯 Requirements

• Bachelor's degree in Business Administration or another relevant field; • Minimum 5 years of experience in a similar role; • Bilingual in French and English; • Strong customer service skills; • Demonstrated leadership and ambition; • Strong knowledge of the digital space (digital technologies and services); • Familiarity with Craft CMS and/or WordPress (an asset).