Principal Services Solution Manager – West Coast

🕒 August 21

🏄 California – Remote

🏄 California – Remote

💵 $157k - $205.8k / year

⏰ Full Time

🔴 Lead

👔 Manager

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Snowflake

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Snowflake is a cloud-based data platform and data warehouse-as-a-service. It enables organizations to store, process, analyze, and share large volumes of structured and semi-structured data across multiple clouds, with separated scalable compute and storage, built-in security and data-sharing capabilities, and support for analytics and machine-learning workloads. Snowflake is delivered as a managed SaaS offering for enterprise customers and is primarily marketed and sold as a B2B product.

📋 Description

• Own and execute a strategic vision for Professional Services • Drive services sales execution and project delivery success for key accounts • Engage C-level executives to create and execute services roadmaps • Own the professional services lifecycle from deal strategy and proposal creation through execution and forecasting • Advise on cloud-based data warehousing, business intelligence, and AI-powered solutions • Lead high-performing teams and ensure customer satisfaction • Report to a Consulting Practice Director on the Americas Professional Services team • Align with Sales District Managers and Account Executives • Drive Professional Services and Training sales enablement and execution • Ensure successful delivery of services for assigned accounts • Achieve quarterly bookings targets and meet utilization targets • Track consumption progress and meet consumption targets • Serve as the Professional Services point of contact for assigned accounts • Create and execute the overall services vision for sales and delivery • Own services delivery roadmaps, proposals, services opportunity closure, and delivery • Collaborate with cross-functional teams to scope, propose, and sell services to new and existing clients • Develop scope and statements of work for customer engagements • Conduct internal deal reviews and ensure project scope supports customer success • Optimize business operations processes for services sales • Build cross-functional relationships across Snowflake GTM teams and partner teams • Provide bookings forecasts and manage the book of business • Align services engagements with customer business outcomes • Drive alignment with executive sponsors and customer stakeholders • Collaborate with delivery partners, including SIs and GSIs • Serve as the initial escalation point for customers and project teams • Own project outcomes and manage project financials, revenue forecasting, and expenses • Maintain high customer satisfaction scores • Collaborate with Education Services on training delivery • Provide services delivery activities such as Business Value roadmaps, business value assessments, strategic roadmaps, and Data Cloud Assessments • Collaborate with Account Executives and Sales Engineers on account strategy • Contribute to internal process improvements • Develop market expertise through collaboration with Practice Directors, Sales teams, Global Industry Leaders, and external research

🎯 Requirements

• 10+ years of experience in a Sales and Services Delivery role or similar capacity • Experience interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting • Direct experience, ideally within the respective market • Strong understanding of business solutions leveraging data, including Customer Data Platforms, cross-industry data sharing, AI, and personalization • Proven track record of meeting booking, utilization, and consumption or similar targets • Ability to communicate and translate effectively across internal teams and customer organizational structures • Experience developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery • Strong organizational skills • Ability to work independently and manage multiple projects simultaneously • Big 5 or boutique strategy consulting experience is a differentiator • Experience achieving or exceeding sales targets is a differentiator • Experience in a client support and advisory technical role, such as solution architect, system administrator, or technical account manager, is a differentiator • Experience designing, leading, influencing, and selling functional solution sets or cross-functional digital transformations is a differentiator

🏖️ Benefits

• Bonus and equity plan • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) retirement plan • Flexible spending account • Health savings account • At least 12 paid holidays • Paid time off • Parental leave • Employee assistance program • Other company benefits • Hands-on experience with bleeding edge data warehouse technology • Professional development through working with an experienced team