Workforce Adoption Manager

Job not on LinkedIn

🔥 53 minutes ago

🇨🇦 Canada – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌱 Product Adoption Specialist

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOCi, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

📣 Marketing

🤖 Artificial Intelligence

🛍️ eCommerce

Marketing • Artificial Intelligence • eCommerce

SOCi, Inc. is a transformative digital marketing platform designed for multi-location enterprises, offering a suite of tools powered by artificial intelligence. Their innovative SOCi Platform enables businesses to automate and optimize their local marketing efforts through various applications such as Genius Search, Genius Social, and Genius Reviews, focusing on enhancing visibility and engagement across all locations. By streamlining workflows and employing AI, SOCi helps brands maximize their online presence and respond efficiently to customer interactions.

📋 Description

• Lead the transition of customer workflows from manual platform usage to AI agent-based execution across assigned accounts • Shorten customer time-to-first-agent and accelerate time-to-value • Help customers hire, onboard, train, and operationalize SOCi’s AI agents within their business processes • Structure and deliver discovery sessions, adoption workshops, webinars, and value realization reviews • Partner with CSMs to identify, prioritize, and capture high-impact AI opportunities • Collaborate with Product teams on adoption hurdles, customer needs, and feature prioritization • Enable Sales and Customer Success with positioning strategies, messaging, and playbooks • Translate technical AI functionality into outcome-oriented use cases aligned with ROI, efficiency, and business impact • Develop and refine repeatable adoption frameworks, enablement materials, and best-practice playbooks • Identify adoption barriers and remove operational and technical roadblocks

🎯 Requirements

• 4–6+ years of experience in Customer Success, Professional Services, Consulting, or relevant SaaS customer-facing roles • Proven experience working directly with B2B SaaS customers in post-sale environments • Demonstrated track record of driving software product adoption and successfully influencing user behavior change • Exceptional communication, presentation, and customer enablement skills • Ability to thrive and collaborate effectively across cross-functional teams in a fast-paced environment • Bachelor’s degree or equivalent practical experience • Hands-on experience working with AI-driven solutions or advanced technology in SaaS environments • Experience serving enterprise or multi-location/franchise customer models • Proven ability to lead structured customer workshops, enablement sessions, and strategic reviews • Solid grasp of the SaaS customer lifecycle, user adoption drivers, and value realization frameworks • Industry background or familiarity with MarTech, local marketing platforms, or enterprise software ecosystems

🏖️ Benefits

• Health insurance plans, dental, and vision • Wellness incentives • 401(k) plan with employer match • Flexible paid time off • Quarterly wellness days • Paid holidays • Unique employee engagement programs • Empowering Career Growth and Success