Customer Activation Specialist – Temporary Contract

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Society: Global Executive Search

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

Society: Global Executive Search is a global executive search firm specializing in board and executive leadership appointments. The company is committed to redefining talent partnerships with a focus on diversity, equity, and inclusion, placing exceptional individuals in meaningful roles across various sectors including higher education, hospitality, leisure, purpose-led businesses, and retail. Society operates internationally with offices in the United Kingdom, United States, and New Zealand, providing services such as full executive search, research-only, and bespoke services. They emphasize creating a positive impact through appointments and have a strong commitment to diversity with a significant percentage of female and Global Majority appointments.

📋 Description

• Review new Glass Register accounts and inbound inquiries to verify that organizations are legitimate nonprofit or charitable organizations eligible to use Glass Register • Maintain complete and accurate customer, verification, task, and follow-up records in Glass Register and the CRM • Proactively contact qualified organizations by phone, Zoom, and email when they stall after sign-up • Help organizations complete setup and start fundraising, including Stripe connection, donation forms, and campaigns • Provide practical support by email, phone, or Zoom, including demos and onboarding sessions • Respond to inbound questions from prospective and existing customers and resolve routine account, payment, and product questions • Escalate complex technical issues when needed • Identify onboarding friction points and recommend improvements to follow-up, guidance, resources, and the self-serve journey • Share recurring questions, friction points, and fundraising-related feedback with Product, Marketing, and Customer Success teams

🎯 Requirements

• Experience in a customer-facing, sales, support, onboarding, fundraising, or operations role is an asset • Strong written and verbal communication skills, including confidence supporting customers and presenting the product by phone or video • Excellent organization, follow-through, attention to detail, and ability to manage competing priorities • Sound judgment when reviewing organizations, customer needs, and eligibility requirements • Ability to learn new software tools quickly and explain a product clearly to customers with different levels of technical confidence • Practical, solutions-oriented approach to researching unfamiliar problems, taking initiative, and knowing when to escalate • Motivation to work toward measurable goals, take ownership of outcomes, and follow through when an organization needs support to move forward • Nonprofit, charity, or fundraising experience is a bonus • SaaS, fundraising technology, or payment-platform experience, particularly Stripe, is a bonus • CRM experience, particularly Zoho CRM, is a bonus

🏖️ Benefits

• Remote work • Full-time temporary contract • Opportunity for contract extension based on performance and company need