Technical Enablement Manager

Job not on LinkedIn

🕒 October 16

🇺🇸 United States – Remote

💵 $160k - $220k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOCKET

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

📡 Telecommunications

Telecommunications

SOCKET is a telecommunications company offering internet, phone, and television services to both residential and business customers. For residential customers, SOCKET provides straightforward service bundles with flat-rate pricing and local support, ensuring simplicity and ease with a single bill covering all services. For businesses, SOCKET offers a range of solutions from basic internet and phone services to advanced offerings like Hosted PBX and Dedicated Services, tailor-fit to meet different size and budget requirements. With a focus on transparent billing and no hidden fees, SOCKET distinguishes itself by providing reliable telecommunications solutions that cater to a diverse clientele.

📋 Description

• Own technical onboarding for new Sales Engineers and later TAMs, CSMs, and Support • Build hands-on labs and certification paths • Certify team members before they work independently with customers • Define demo standards with Sales Engineering leadership and train/certify against them • Define readiness criteria for each Customer Engineering role and track ramp • Own and maintain the Customer Engineering technical knowledge base • Build deployment and troubleshooting guides for complex enterprise setups, beginning with Socket Firewall • Own technical competitive material for commonly encountered tools • Review calls, POC reviews, and escalations to identify gaps and address them through training • Bring documentation, UX, and recurring engineering-support issues back to Engineering • Partner with engineers on launch readiness and train the field before customer release exposure • Turn releases into field-ready labs or demos, talk tracks, deployment steps, and known limitations • Run regular technical sessions for Sales Engineers and Customer Engineering • Report to the Head of Enablement and collaborate with Customer Engineering leaders

🎯 Requirements

• 6+ years in a technical customer-facing or technical enablement role (Sales Engineer, Solutions Engineer, Solutions Architect, TAM, Support Engineer, Technical Enablement, or similar) • Experience running demos, POCs, deployments, or escalations directly • Ability to explain the product to an SE, an AE, and an engineer at the appropriate level • Experience building training used independently by others, including labs, demos, certifications, videos, or playbooks • Experience using AI tools such as Claude or Claude Code to build and maintain content • Working knowledge of package managers such as npm or PyPI, CI/CD, and source control such as Git, GitHub, or GitLab • Background in application security, SCA, supply chain security, or developer tooling preferred • Experience keeping a field team current on a fast release cadence preferred • Ability to read/write basic scripts in Python, JavaScript, or Go preferred • Experience with enterprise networking and proxies, including ZTNA, secure web gateways, and private package registries, preferred

🏖️ Benefits

• Market competitive salary bands • Meaningful equity program • Comprehensive health benefits for you and your family (99% coverage) • Flexible time-off, holidays, and winter shutdown to rest & recharge • Paid parental leave • Remote-first work • Quarterly team off-sites