Account Manager

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October 24

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Intellectual property rights constitute key assets for many of the most successful companies today. The need to identify, protect, and exploit such assets effectively is of great importance. Our qualifications cover all types of intellectual property assets, such as copyrights, trade marks, trade names, patents, design rights, and trade secrets.

0 - 1 employees

💰 Series A on 2021-04

📋 Description

• Build and nurture trusted, long-term relationships with our customers • Drive their retention and reactivate dormant accounts • Proactively identify upsell opportunities and conduct outreach • Resolve customer inquiries and issues with efficiency and professionalism • Anticipate and prevent potential customer challenges before they arise • Act as a bridge between customers and our product team, ensuring feedback is translated into actionable improvements to achieve shared goals

🎯 Requirements

• Fluency in English (C1+), both written and verbal • Exceptional communication and interpersonal skills • Experience in sales, account management, VIP support, or a role focused on high-value customers • Proven ability to work with top-tier clients, delivering outstanding service and fostering loyalty • A strong sense of ownership and accountability within your area of responsibility • A solid understanding of business processes and how to optimize them for success • Structured, critical thinking paired with a data-driven approach to decision-making • Problem-solving prowess: you’re a natural at uncovering the root cause of challenges (a true detective!) • The ability to simplify complex concepts and communicate them effectively • Flexibility to work late hours (17:00 – 2:00 Kyiv time with 1-hour break, Sun-Thu) to accommodate the needs of Western markets • Experience with Tableau or similar analytics tools is a plus

🏖️ Benefits

• Powerful social package and fair compensation • Involvement in Ukrainian products that compete with the world’s best players • The ability to implement your own ideas, not the feeling of a cog in the system • Meaningful and useful products, created not just for shareholders to earn money • A sense of yourself among your people who are charged with results • Work with the global market and a huge audience • Direct contact with Snapchat, Meta, Google, Apple, and access to their best practices • Well-established processes and no barriers to growth within the company • Transparent evaluation of work based on personal performance indicators • We do not leave our people alone with their problems: neither professional nor personal