Customer Success / Account Manager

🕒 May 14

🇺🇸 United States – Remote

💵 $100k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 85%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 182 days.
• Reposted 2 times.

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SoftEngine

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

🤝 B2B

🔌 API

☁️ SaaS

B2B • API • SaaS

SoftEngine is a software development and IT services company that builds bespoke business applications, off-the-shelf products and web APIs for small and medium businesses, organizations and individual professionals. Their offerings include inventory and sales monitoring, point-of-sale, library and laboratory management, HR and payroll systems, Windows and web clients, cloud-based solutions, IoT/device integrations, and machine learning/AI-enabled features, along with IT consulting, training and support.

📋 Description

• Serve as the primary point of contact for assigned customer accounts • Build and maintain relationships with executive sponsors, business stakeholders, and end users • Develop understanding of client business goals, operational challenges, and success metrics • Conduct regular customer touchpoints, strategic reviews, and account health assessments • Advocate for customers internally across delivery, support, sales, and leadership teams • Drive customer adoption, engagement, and long-term value realization • Monitor utilization, adoption, satisfaction, and risk indicators • Develop success plans and remediation strategies for at-risk accounts • Coordinate onboarding, training, and customer enablement activities • Resolve and escalate customer concerns when necessary • Identify upsell, cross-sell, renewal, and expanded-services opportunities • Partner with sales and professional services teams on additional solutions • Support contract renewals and commercial discussions • Maintain account forecasts, pipeline visibility, and engagement documentation • Maintain CRM and customer success platform data accuracy • Track and report customer KPIs, project status, and satisfaction metrics • Prepare executive-ready presentations, QBRs, and account summaries • Collaborate cross-functionally to improve customer experience and delivery consistency • Drive retention, renewal, satisfaction, adoption, utilization, and account growth outcomes

🎯 Requirements

• 8+ years of experience in Customer Success, Account Management, Professional Services, or related client-facing roles • Experience managing enterprise or mid-market customer relationships • Strong executive communication and presentation skills • Proven ability to manage multiple accounts and priorities simultaneously • Experience with CRM and customer success tools such as Salesforce, HubSpot, Gainsight, Zendesk, or similar platforms • Strong problem-solving, organizational, and relationship-building skills • Bachelor’s degree required • SAP Business One Certification – Sales • Travel up to 15% • Preferred: SaaS, ERP, technology, or professional services industry experience • Preferred: Experience conducting Executive Business Reviews (QBRs) • Preferred: Knowledge of customer adoption, retention, and renewal strategies • Preferred: Familiarity with project management methodologies and customer lifecycle processes

🏖️ Benefits

• Remote work • Travel up to 15%

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