Customer Support and Payment Agent

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November 18

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Softermii

WebsiteLinkedInAll Job Openings

SaaS • Real Estate • Healthcare

Softermii is a software development company that specializes in transforming innovative ideas into high-quality digital products. With expertise in web development, mobile development, and WebRTC development, Softermii provides comprehensive services including product design, UI/UX design, cybersecurity, and data management. The company serves various industries such as real estate, healthcare, and fintech, and offers solutions like audio and video conferencing and NFT platform development. Softermii is committed to delivering projects on time and ensuring client satisfaction, as evidenced by its high Clutch rating and positive client testimonials.

51 - 200 employees

Founded 2015

☁️ SaaS

🏠 Real Estate

📋 Description

• Respond to customer inquiries via chat and email, including VIP support. • Resolve customer issues promptly and professionally to ensure high customer satisfaction. • Review and verify customer KYC documents according to internal company procedures. • Add and adjust customer promotions as authorised. • Monitor and manage Trustpilot reviews, escalating issues when necessary.

🎯 Requirements

• 2+ years of customer support experience in iGaming company; • Hands-on experience with at least one support tool such as TalkTwo, Zendesk, HelpDesk, or similar. • Familiarity with KYC verification tools (e.g., Sumsub, Jumio, Veriff) is a strong plus. • Strong teamwork skills, empathy, and a genuine willingness to support colleagues. • Reliability and a proactive attitude. • Fluent in English.

🏖️ Benefits

• We have stable and highly-functioning processes – everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals. • You will have enough independence to make decisions that can affect not only the project but also the work of the company. • We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together. • Do you like learning something new in your profession or want to improve your English? If you join us in a full-time role, we’ll be happy to cover 50% of the cost of our internal English courses, as well as external professional courses, webinars, conferences. • Do you want an individual development plan? We will form one especially for you + you can count on mentoring from our seniors and leaders. • Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus. • And what if you want to relax? If you join us full-time, we provide 21 paid vacation days. We also have 11 paid days off for Public Holidays. • What if you're feeling bad? For the full-time collaboration, you can take 5 paid sick leave days per year. • Do you want to volunteer? We will add you to a chat, where we can get a bulletproof vest, buy a pickup truck or send children's drawings to the front. • And we have the most empathetic HRs (who also volunteers!). So we are ready to support your well-being in various ways.