Level 1 Technical Support Associate, Bilingual English/Spanish

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May 11

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Softgic

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Cloud • Cybersecurity • Artificial Intelligence

Softgic is a technology company focused on driving digital and cognitive transformation for its clients. With over 12 years of experience, Softgic provides innovative and tailored solutions across various areas, including software development, cloud data security, the metaverse, and automation. Their approach combines design, coding, and implementation to enhance business processes and ensure security and efficiency in technological infrastructure.

51 - 200 employees

Founded 2011

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Respond promptly to incoming support calls and emails from dental offices. • Screen, diagnose, and troubleshoot client issues related to hardware, software, and network connectivity. • Provide remote technical assistance for digital imaging systems (2D/3D CTs, panoramic machines, intraoral scanners). • Coordinate with external vendors for escalated support and equipment servicing. • Document all support cases, troubleshooting steps, and resolutions in the ticketing system. • Assist in the setup, configuration, and testing of new devices and systems. • Support practice management software such as Dentrix, Eaglesoft, and Open Dental.

🎯 Requirements

• Fluent in both English and Spanish. • Foundational experience with networks, including routers, switches, and firewalls. • Strong understanding of PC and server hardware. • Solid knowledge of Windows operating systems. • Proven troubleshooting and technical problem-solving skills. • Excellent customer service and communication abilities. • Ability to multitask and work efficiently in a fast-paced environment. • Accountability and strong sense of responsibility. • Experience supporting or working within dental or healthcare offices. • A+ Certification or equivalent technical credential. • Exposure to digital imaging systems such as 2D/3D CTs, panoramic machines, and intraoral scanners. • Familiarity with dental practice management software such as Dentrix, Eaglesoft, or Open Dental. • Understanding of HIPAA compliance and data security best practices. • Fast learner with good common sense and adaptability to new technologies.