L3 Support Engineer, Senior

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August 14

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SOFTSWISS

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Gaming • Software Development

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

1001 - 5000 employees

🎮 Gaming

📋 Description

• SOFTSWISS is hiring L3 Support Engineer to join IT Support Department. We need a true, experienced, and accomplished professional who shares our culture and values. • Purpose of the role: You will be able to work with cutting-edge technologies in servers, networks, and cloud platforms, building robust and scalable solutions for our global business needs. • Key responsibilities: Maintenance and development of hybrid server infrastructure. Maintenance of active network equipment (including cloud-based communication channels), office network development. Diagnostics and solution of hardware and software problems of office infrastructure, including cloud-based. RnD and implementation of new services. Maintenance of technical documentation in the Knowledge Base. Creation, configuration and implementation of different kind of automations. Also, you will be able: Participation in accounting and inventory of equipment (in terms of infrastructure). Diagnosis and solution of hardware and software problems of company employees. • Required Experience: At least 3 years of experience at companies with 100+ employees and distributed offices, partially or fully remote , of which at least 2 years with specialized systems (Windows Server, Linux server, VMware, etc.). Expert knowledge of modern operating systems MS Windows Server. Understanding the security principles of MS Windows operating systems. Expert knowledge of MS Active Directory (backup and recovery, FSMO replication in details, group policies, collisions and debug). Basic Linux experience - system management, reverse proxy management, cert management. Practical experience in implementation and industrial virtualization (VMware, Hyper-V, and/or equivalents). P2V/V2V migration, clustering. Network experience at least at level Mikrotik MTCRE/Cisco CCNP: Firewall deep understanding (chains, mangle) VPN technology (Site-to-Site solutions, wireguard, L2 VPN) WiFi solutions (Ubiquiti, UNMS) Experience with Cloud Services (Azure/Google/Hetzner). SSO Experience (Entra ID/GW/OKTA, OIDC/SAML/SCIM). Scripting languages (python/powershell/bash) - daily routine automation, work with API of different services. Docker management and understanding containerization. Experience with CI/CD pipelines (Gitlab CI, Github Actions, etc). Understanding how to work with GIT. English B1+ (be able to participate in meetings with vendors tech support and sale/presale managers). Russian B2+. Nice to have: Experience in on-premise-cloud and vice versa migration. Experience with MDM systems (Intune, Kandji, ABM, etc.). Experience with Windows 365 and macOS. Experience with Jira/Confluence would be a plus. Knowledge of infrastructure-as-code practices and tools (e.g., Ansible, Kubernetes).

🎯 Requirements

• At least 3 years of experience at companies with 100+ employees and distributed offices, partially or fully remote, of which at least 2 years with specialized systems (Windows Server, Linux server, VMware, etc.). • Expert knowledge of modern operating systems MS Windows Server. • Understanding the security principles of MS Windows operating systems. • Expert knowledge of MS Active Directory (backup and recovery, FSMO replication in details, group policies, collisions and debug). • Basic Linux experience - system management, reverse proxy management, cert management. • Practical experience in implementation and industrial virtualization (VMware, Hyper-V, and/or equivalents). • P2V/V2V migration, clustering. • Network experience at least at level Mikrotik MTCRE/Cisco CCNP: Firewall deep understanding (chains, mangle) VPN technology (Site-to-Site solutions, wireguard, L2 VPN) WiFi solutions (Ubiquiti, UNMS) • Experience with Cloud Services (Azure/Google/Hetzner). • SSO Experience (Entra ID/GW/OKTA, OIDC/SAML/SCIM). • Scripting languages (python/powershell/bash) - daily routine automation, work with API of different services. • Docker management and understanding containerization. • Experience with CI/CD pipelines (Gitlab CI, Github Actions, etc). • Understanding how to work with GIT. • English B1+ (be able to participate in meetings with vendors tech support and sale/presale managers). • Russian B2+ • Nice to have: Experience in on-premise-cloud and vice versa migration. • Experience with MDM systems (Intune, Kandji, ABM, etc.) • Experience with Windows 365 and macOS • Experience with Jira/Confluence would be a plus. • Knowledge of infrastructure-as-code practices and tools (e.g., Ansible, Kubernetes).

🏖️ Benefits

• Full-time remote work opportunities and flexible working hours • Private insurance • Additional 1 Day Off per calendar year • Sports program compensation • Comprehensive Mental Health Programme • Free online English lessons with a native speaker • Generous referral program • Training, internal workshops, and participation in international professional conferences and corporate events.