Field Account Manager

May 2

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Solera, Inc.

WebsiteLinkedInAll Job Openings

Transport • AI • SaaS

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

5001 - 10000 employees

Founded 2005

🚗 Transport

☁️ SaaS

📋 Description

• The Field Account Manager represents the voice and face of AutoPoint to dealership customers. • The Account Manager retains existing clients by driving performance improvement within their clients' marketing plans, thus resulting in increased client satisfaction and revenue. • The Account Manager manages the relationship with clients beginning with the point of enrollment and sustain throughout the customer lifecycle. • They are responsible for maintenance, product penetration, and revenue growth of assigned accounts. • As a result, the Account Manager is expected to create strong advocacy by their clients and thereby assist in increasing AutoPoint's client base. • Present and communicate AutoPoint products and offerings and their application within the overall dealership environment. • Understands the key performance indicators (KPI) that leverage the dealer’s business. • Analyze client performance (both from reports & direct observation) to determine areas of opportunity for improvement within the fixed operations group at dealerships. • Proactively communicate to clients (up to DP/GM levels). • Establish and maintain a solid business relationship with dealership personnel. • Develop a culture of continuous improvement in process execution. • Effectively communicates AutoPoint’s value proposition and aligns it with the dealer’s objectives. • Regularly reviews, with assigned accounts and dealerships, the results of the marketing product suite. • Identifies and recommends program changes and marketing strategies. • Shares AutoPoint knowledge and industry findings with assigned accounts • Maintains ongoing communication with different levels of account/dealer management at assigned account/dealer locations. • Assesses performance of existing dealers • Manages the retention, product penetration and growth of assigned accounts. • Manages all customer issues and conflict resolution. • Participates in the enrollment and review process for new orders for retention programs and custom campaigns. • Captures Account requests for enhancements and recommended changes. • Prioritizes and communicates these requests with appropriate internal team members. • Communicates all program changes, enhancements and application bug fixes to the Account Management team. • Maintains dealer contacts and business activity in Salesforce.com on a regular basis.

🎯 Requirements

• Bachelor’s degree in business (Sales or Marketing focus preferred) or equivalent work experience. • Qualified candidates must have 5+ years of Automotive/Marketing experience. • Knowledge of sales processes and tools (account planning and key selling) • Knowledge of Dealership Management System software experience (CDK, R&R, etc.) • Ability to develop relationships with key decision-makers. • Build relationships with both internal and external customers. • Identify, quantify and resolve customer objections, problems and needs in a diplomatic manner. • Present solutions that meet client’s needs and close the sale. • Develop strategies, action plans, and metrics to monitor results. • Create business development plans. • Effectively communicate ideas. • Communicate and give presentations in front of groups. • Effectively convey processes and training • Listen to others and appropriately act on the information provided. • Multi-task, prioritize, organize and coordinate projects to meet simultaneous deadlines. • Work independently with minimal supervision and under constant deadline pressure. • Work effectively in a team. • Work effectively in a fast-paced organization. • Use a variety of computer programs / systems to track results (Salesforce.com, Word, Excel, Email, Internet, etc.). • Must be able to travel up to 80% of the time.