Key Accounts Manager

🕒 October 20

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solera, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2005

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

📋 Description

• Manage, retain, and grow a portfolio of strategic national accounts across Solera’s Collision and Mechanical pillars • Serve as the primary day-to-day contact for assigned national accounts • Build long-term relationships with operations, IT, and management stakeholders • Monitor account health, usage, and satisfaction and execute retention strategies • Coordinate account reviews and business updates • Identify and pursue upsell and cross-sell opportunities within existing accounts • Develop and execute account growth plans aligned with national account strategies and revenue targets • Collaborate with sales leadership and subject-matter experts on proposals, pricing, and contract amendments • Track and report pipeline, forecast, and growth progress • Support customer adoption of Solera’s SaaS solutions, features, and best practices • Leverage AI-enabled tools and platforms to analyze usage and improve account performance • Build reports, presentations, and account documentation using Microsoft Suite • Maintain accurate account activity, opportunity, and risk records in internal systems such as CRM • Partner with implementation, support, product, and marketing teams to resolve issues and launch solutions • Support national accounts at trade shows, conventions, and industry events, including on-site meetings and presentations • Assist with customer events, user groups, and executive meetings

🎯 Requirements

• 3+ years of account management or customer success experience, preferably in automotive Collision and/or Mechanical environments • Experience working with SaaS products, including comfort discussing subscriptions, renewals, and usage metrics • Demonstrated success in retention-focused roles with clear goals around renewals and churn reduction • Proven ability to identify and close upsell and cross-sell opportunities within existing accounts • Proficiency with Microsoft 365 (Excel for reporting, PowerPoint for presentations, Word for documentation, Outlook/Teams for communication) • Experience using or supporting AI-enabled platforms or analytics tools is a strong plus • Prior trade show, convention, or large industry event experience (booth support, customer meetings, or sessions) • Strong organizational skills with the ability to manage multiple accounts, tasks, and deadlines concurrently • Excellent verbal and written communication skills, with the ability to explain technical concepts in business terms • Comfortable working in a fast-paced, performance-oriented environment with defined metrics and targets • Ability to travel occasionally for key account meetings, trade shows, and internal events (typically under 25%)

🏖️ Benefits

• Competitive base salary with performance-based incentives tied to retention and account growth • Comprehensive benefits package, including health, dental, vision, and retirement plans • Opportunities for professional development and advancement within a global automotive technology leader • Collaborative culture that values innovation, accountability, and customer success