Service Suite Account Manager

October 18

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

🏰 Missouri – Remote

Although this job is listed in Missouri, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

Apply Now

Receive Emails with Similar Jobs

Solera, Inc.

WebsiteLinkedInAll Job Openings

Transport • AI • SaaS

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

5001 - 10000 employees

Founded 2005

🚗 Transport

☁️ SaaS

📋 Description

• Client Relationship Management: Build and maintain strong relationships with service managers, advisors, and dealership leadership. • Conduct regular check-ins to ensure satisfaction and identify improvement opportunities. • Service Suite and MPI Program Oversight: Implement and monitor MPI tools and workflows across client locations. • Train service teams on inspection protocols, digital tools, and reporting standards. • Analyze inspection data to identify trends, gaps, and revenue opportunities. • Performance & Reporting: Track key performance indicators (KPIs) such as inspection completion rate, upsell conversion, and technician compliance. • Prepare and present performance reports to clients and internal stakeholders. • Revenue & Retention Growth: Identify upsell opportunities and promote value-added services. • Collaborate with sales teams to onboard new clients and expand existing accounts. • Account Administration: Recommend workflow enhancements based on inspection data and client feedback. • Stay current on industry best practices and emerging technologies.

🎯 Requirements

• 3–5 years of experience in automotive fixed operations (service, parts, or body shop) or related account management role. • Strong understanding of dealership operations, OEM warranty processes, and service marketing strategies. • Proven track record of meeting or exceeding account performance goals. • Excellent communication, presentation, and relationship-building skills. • Proficiency in Microsoft Office Suite, CRM systems, and dealership management systems (DMS). • Preferred: • Experience in consulting or business development within the automotive sector. • Familiarity with metrics such as service absorption rate, hours per RO, and parts gross profit margins.

🏖️ Benefits

• Not specified