Customer Success Operations Coordinator

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Sophos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

☁️ SaaS

💰 Post-IPO Equity on 2021-08

Cybersecurity • SaaS

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

📋 Description

• Support day-to-day administration of ChurnZero, including journey, campaign, and playbook configuration • Manage segmentation, audience targeting, and user access • Assist in operationalizing customer lifecycle programs (onboarding, adoption, renewal, tech touch) • Execute operational workflows supporting Customer Success programs • Translate business requirements into scalable processes • Maintain documentation, playbooks, and SOPs • Identify opportunities to automate workflows and reduce manual effort • Leverage tools such as Power Automate and AI assistants • Support automated customer communications and task workflows • Maintain data quality through audits, imports, and validation • Support dashboards and reporting for leadership • Troubleshoot data issues and assist with integrations (Salesforce, etc.) • Partner with Sales Ops, Support, IT, and other teams • Support rollout of tools, workflows, and initiatives

🎯 Requirements

• 2–4 years of experience in operations, customer success, or systems coordination roles • Experience with Customer Success or CRM platforms (ChurnZero required) • Familiarity with automation tools (Power Automate, Outreach, Zapier, etc.) • Strong attention to detail and data accuracy • Ability to translate business needs into scalable workflows • Strong communication and collaboration skills • Experience in SaaS or Customer Success environments preferred

🏖️ Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing