Client Success Manager

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Packetlabs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

Packetlabs is a CREST-accredited, SOC 2 Type II attested cybersecurity firm specializing in impact-first penetration testing and red teaming. They provide comprehensive on-premise, cloud, application, API, mobile, OT, and AI/LLM penetration testing, as well as social engineering, purple teaming, and cyber maturity assessments, focusing on actionable findings with zero false positives and no outsourcing. Packetlabs serves enterprise clients across industries such as retail, finance, healthcare, and telecom, emphasizing North American data residency and OSCP-certified staff.

📋 Description

• Own the client lifecycle: Lead strategic review calls focused on outcomes, growth opportunities, and next steps while coordinating discovery and delivery for returning clients to ensure a seamless experience • Proactively manage and forecast opportunities: Monitor account health and engage clients well ahead of typical buying cycles to remain aligned to the client's evolving security objectives • Re-engage dormant accounts and drive strategic growth: Partner with Inbound/Outbound peers to reactivate dormant accounts - not with a transactional sales pitch, but by checking in on their security health and introducing new strategies to elevate their defenses • Act as the voice of the client internally: Collaborate closely with Client Success, Sales, Marketing, and Operations to align client needs with business objectives, share feedback, and drive advocacy through reviews, referrals, and testimonials.

🎯 Requirements

• 2-5 years of experience in Client Success, relationship management, or consultative sales • Experience in cybersecurity, IT services, B2B SaaS, or consulting is an asset • Proven ability to manage multiple client relationships at once, and triage opportunities • Strong written and verbal communication skills across emails, meetings, and documentation • You’re comfortable diving into and obsessing over data • Familiarity with a CRM platform (Salesforce, HubSpot, etc.) • Proven track record of delivering (or exceeding) measurable client outcomes • Deep understanding that client success means aligning with client goals and reinforcing the value of our work.

🏖️ Benefits

• Amazing team and collaborative working environment • Competitive compensation and pay-for-performance • Fully remote in Canada • Ongoing professional growth and development • Paid training and certifications • Participation in corporate, employer-paid benefit plans for you and your family • Wealthsimple GRSP, with corporate matching • Plenty of vacation and personal/sick days (in addition to paid time off for your birthday, professional development activities, and volunteering)