Customer Success Manager, Bilingual English-Quebec French

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🔥 42 minutes ago

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Electric

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

💰 $23.4M Series D on 2022-03

IT Services • Tech Support • SaaS

Electric is a company that offers comprehensive IT management and support services. It provides a platform called the Electric IT Hub, which helps companies manage their IT environments with confidence and resolve IT support requests efficiently. Electric also offers services related to employee onboarding and termination, device management, and hardware services including procurement and shipping. In addition, Electric supports security controls and compliance, and integrates with third-party services to enhance its offerings.

📋 Description

• Conduct product demonstrations for prospective French-speaking clients, showcasing how our platform automates the employee lifecycle and mitigates operational risk • Provide consultative guidance on product integrations (HCM/HRIS) and IT security best practices, leveraging Electric's established frameworks and playbooks • Own a portfolio of accounts as the primary point of contact, building trusted relationships and deeply understanding each customer's business objectives • Manage the full post-sales lifecycle — from onboarding through renewal — identifying expansion and upsell opportunities along the way • Develop and execute success plans, conducting regular check-ins to track adoption, health, and ROI • Participate in business reviews, using data to demonstrate value and align on customer goals • Monitor customer health metrics and take proactive steps to mitigate churn risk • Partner with Sales, Product, Service Delivery, and Support to ensure customer needs are met and feedback is surfaced internally • Support incident and problem management for customer issues, driving them through to resolution • Contribute to team initiatives by sharing learnings and identifying process improvements

🎯 Requirements

• Fluent in both English and French-Canadian • 2–4 years of experience in a customer-facing Customer Success, Account Management, or related role; B2B SaaS or MSP experience preferred • Comfortable owning and delivering product demonstrations, with an ability to connect platform capabilities to customer needs • Collaborative and adaptable, comfortable working in a fast-growing environment • Strong communicator with the ability to build rapport across a range of stakeholders • Organized and proactive, with the ability to manage multiple accounts and priorities simultaneously • Motivated self-starter who takes ownership and follows through • Exceptional written and verbal communication skills • Familiarity with IT terminology or security technology is a plus

🏖️ Benefits

• Flexible and generous PTO • Mental Wellness Days • Volunteer Days • Medical, Vision, Dental, and Orthadontia Coverage • 401k • ESOP (Employee Stock Option Program) • Kindbody Membership for Family Planning • Pre-taxed Commuter Benefits • Generous Parental Leave • Paid medical, family, and military leave • Short and Long Term Disability • Employee Assistance Programs • Life Insurance funded by Electric • Training and career growth • Awesome team building events!