Senior VDR Support Analyst

October 21

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Sophos

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Cybersecurity • SaaS

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

☁️ SaaS

💰 Post-IPO Equity on 2021-08

📋 Description

• Monitor and respond to incoming support requests through tickets and chats. • Partner cross-functionally with the Taegis VDR Engineering team, to escalate platform issues, and shape strategy to enhance the product. • Drive team collaboration, to optimize efficiency from a programmatic standpoint, as well as a strategic standpoint. • Leverage your Vulnerability Management expertise to guide customers in developing and strengthening their VM strategy. • Translate technical risk intro actionable insights for leadership and customers. • Lead root cause analyses and provide technical recommendations for resolution. • Contribute as part of a team and as a member of a project team while also having the ability to work independently at times. • Create technical documents and knowledge base articles. • Document customer issues, adhere to SLAs and strive to deliver excellent customer service.

🎯 Requirements

• 5 years of software product support experience. • Strong understanding of CVSS scoring, patch management workflows, exploit analysis, and threat prioritization frameworks. • Hands-on experience with operating systems (Windows, Linux) and advanced networking principles. • Excellent communication and stakeholder management skills; ability to interact with Customers • Deep knowledge of Vulnerability Management platforms such as Tenable, Qualys, Rapid 7. • Advanced familiarity with cloud environments (AWS, Azure, GCP) and securing containerized applications (Docker, Kubernetes).

🏖️ Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing