Scheduling & Staffing Specialist

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October 18

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Sourcefit

WebsiteLinkedInAll Job Openings

B2B • SaaS • Recruitment

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

• Process incoming Back-Up Care (BUC) reservations via the Bright Horizons (BH) online portal. • Communicate with caregivers to confirm assignments, especially for short-notice and emergency shifts. • Manage call-outs for BUC, On-Call Sitters, and Nanny Placements, ensuring prompt coverage. • Maintain active oversight of all open orders via the client’s Scheduling Dashboard and mobile app. • Coordinate with BH and families regarding cancellations, rescheduling, and last-minute changes (under 48-hour notice via phone; under 18-hour notice via email or phone). • Audit and update scheduling records in both the BH portal and the client’s platform for compliance and accuracy. • Monitor and respond to emails in a timely, professional manner across BH, families, and internal staff. • Use communication tools (e.g., message center, phone, email) to maintain clarity and responsiveness. • Provide entry-level administrative and digital operations support. • Help organize and maintain internal tools like Google Drive, Monday.com, and more. • Support B2B outreach efforts and recruitment processes (e.g., reference checks). • Contribute to tech automation, process improvement, and market research projects.

🎯 Requirements

• Prior experience in scheduling, staffing coordination, or client services. • Basic understanding of the childcare industry or similar service-based fields. • Tech-savvy, with proficiency in Google Workspace (Docs and Sheets), email tools, and web-based platforms; willing to learn new systems. • Strong written and verbal communication skills, with a professional and clear communication style. • Highly organized, detail-oriented, and consistent in meeting deadlines and managing multiple tasks. • Able to remain calm and composed under pressure while handling time-sensitive, high-stakes scheduling demands. • Proactive and resourceful, demonstrating initiative and problem-solving skills. • Team-oriented with a growth mindset and a focus on improving processes. • Dependable and committed, showing reliability, accountability, and dedication to completing tasks accurately and on time. • Social Media Management and content creation/management experience is an advantage.

🏖️ Benefits

• Remote work from home • Flexible work schedule