Program Support Specialist

🕒 5 days ago

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SOVRA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

☁️ SaaS

🏪 Marketplace

Government • SaaS • Marketplace

SOVRA is a purpose-built procurement platform that connects government buyers and suppliers across North America. The company offers a SaaS marketplace and suite of tools to manage the public procurement lifecycle — intake and request creation, solicitation authoring and distribution, proposal management, evaluation and selection, and contract creation and lifecycle management — while emphasizing transparency and compliance. SOVRA powers Bidnet Direct, Merx and Ontopical marketplaces, reports over 1 million active vendors, $22 billion in solicitations awarded in 2025, and thousands of public entities using its solutions daily.

📋 Description

• Serve as a technical subject-matter expert for Program Support work, solving complex, cross-system problems involving contract data, pricing, and CRM records. • Lead the creation and maintenance of Standard Operating Procedures (SOPs) for core Program Support workflows and help drive adoption across the team. • Own end-to-end processing of contract amendments — change orders and related data entry in support of client systems while applying project management discipline to more complex or multi-step contract actions. • Apply working knowledge of government procurement practices to guide contract handling, supplier onboarding, and compliance-related data entry. • Extract and reconcile data across multiple system platforms to support accurate, auditable reporting. • Analyze contract and portfolio data to identify trends, discrepancies, and risks, and report findings with recommendations to the manager and senior leadership. • Validate that suppliers reflect approved pricing across Marketplace and supplier-supported ecommerce sites; investigate and resolve root causes of discrepancies. • Own CRM data stewardship — supplier additions, contact data, and key fields — including proactive data-quality checks and hygiene routines, not just updates. • Perform peer review of data entered by other Specialists and provide functional guidance and coaching to less experienced team members. • Research and confirm points of contact for Buyers and Sellers in support of insight reporting. • Provide advanced Excel support — consolidating and combining data using formulas, pivot tables, and similar tools — to support reporting and analysis needs. • Lead or contribute to cross-functional initiatives (e.g., data consolidation, automation, reporting improvements), partnering with internal and external stakeholders. • Move from reactive to proactive reporting: identify insights and surface them to the manager and leadership rather than waiting to be asked. • Triage and resolve inbound requests, escalating through a formal escalation workflow when issues fall outside standard scope. • Maintain tracking spreadsheets and other data sources required for accurate, auditable reporting. • Collaborate with cross-functional teams and individuals, suppliers, buyers, and clients as needed. • Proactively identify and recommend improvements to internal processes, systems, and reporting.

🎯 Requirements

• Bachelor's degree or equivalent experience. • 3–5 years of experience in program/contract support, government procurement, financial services, or a similar field, with demonstrated growth into more technical or analytical work. • Advanced proficiency in Excel; experience with CRM platforms (e.g., HubSpot) and contract/procurement systems (e.g., ePro or comparable) strongly preferred. • Experience writing SOPs or process documentation preferred. • Exposure to project management methods or tools is a plus.

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities