VP Post-Sales

Job not on LinkedIn

🕒 September 23

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🤑 Sales

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spacelift

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🤝 B2B

💰 $51M Series C - Spacelift on 2025-07

SaaS • B2B

Spacelift is a management platform for Infrastructure as Code that helps DevOps teams automate, manage, and gain visibility into cloud infrastructure. Founded in 2020, it offers a flexible, product-led solution available self-hosted or cloud-hosted, built on open-source components like Docker and Open Policy Agent to allow customization while providing secure, fast onboarding for engineering teams.

📋 Description

• Own post-sales outcomes, including net revenue retention, gross retention, renewal rates, and customer health across Customer Success and Support • Hire and develop team leads and managers to build a scalable management layer • Mature health scoring, QBR cadence, escalation paths, and support SLAs • Partner with Sales on renewals and expansion and identify churn risk early • Represent the customer's voice in Product and Engineering roadmap discussions • Represent post-sales priorities at the leadership table • Own the post-sales budget and forecast retention and support metrics for executive leadership and the board • Maintain support quality as ticket volume grows, including response times, resolution quality, and customer satisfaction • Collaborate with Sales, Product, Marketing, and Finance on customer lifecycle strategy and expansion

🎯 Requirements

• Eight or more years in Customer Success and/or Support leadership • Experience managing managers, not just individual contributors • Track record of scaling a post-sales team through a similar size range, roughly ten to thirty people • Experience building out the management layer • Clear ownership of retention and renewal metrics, including NRR, GRR, and churn, with a concrete record of improving them • Experience building or significantly improving post-sales processes, including health scoring, QBRs, escalation management, and support SLAs • Comfortable partnering with Sales leadership, Product, and Engineering • Data-driven approach to decision-making • Comfortable owning a budget and forecasting against it • Strong executive communication skills, including presenting to C-level leadership and the board • Experience in B2B SaaS, ideally with a technical or developer-facing product

🏖️ Benefits

• Competitive salary and equity package • Medical, dental, and vision plans for employees and any dependents • 401k Pension Plan • 26 days of paid time off annually plus local bank holidays • Flexible working hours and a healthy 40-hour workweek • Work from anywhere • Learning & education budget • Company offsites • Remote work from anywhere in the US • International, diverse, dynamic, and passionate team with a friendly and supportive company culture