Customer Care and Sales Advisor, I

Job not on LinkedIn

🕒 September 7

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies • Perform entry-level sales and support tasks within a designated region or business area • Respond to inbound customer inquiries via phone or ticketing systems • Provide personalized and thoughtful customer communication • Listen actively and ask questions to understand customer needs • Address requests to disconnect or remove services • Provide billing and pricing information • Resolve standard issues remotely or educate customers on resolution steps • Schedule service appointments when remote resolution is not possible • Arrange product returns or exchanges • Manage add/change/delete requests in hosted platforms • Build rapport and identify customer issues through telephone-based selling • Offer creative solutions and explain product/service benefits • Negotiate household spend and upsell additional services • Accurately and efficiently input orders • Meet or exceed weekly and monthly sales activity goals • Follow company-approved scripts • Assist with special projects as assigned

🎯 Requirements

• High School Diploma or GED • Ability to ask fact-finding questions to identify solutions aligned with customer needs • Demonstrated patience and professionalism in all customer interactions • Working knowledge of Cable One products and services • Strong communication and active listening skills • Ability to remain composed and empathetic in high-pressure situations • Ability to sit for extended periods, use hands, talk, and hear • May be required to lift up to 10 pounds • Job offers are contingent upon background, drug screening, and reference check results

🏖️ Benefits

• Medical, dental, and vision plans start immediately • Life insurance for you and your loved ones • Generous paid time off for vacations, holidays, and personal days • 401(k) with 100% company match (up to 5%) from day one • Group legal plan and identity theft protection • Tuition reimbursement up to $5,250 in your first year • Community support programs across the U.S. • Recognition and awards programs • Clear advancement opportunities • Collaborative work environment