Senior Customer Care – Business

Job not on LinkedIn

🕒 3 days ago

🏈 Alabama, Arizona, +24 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Execute all core responsibilities of a Care Specialist, consistently delivering high-quality customer support and service operations • Manage billing processes, ensuring accuracy, compliance, and timely resolution • Serve as the primary point of contact for monthly cross-functional meetings with field support, collections, and internal teams • Provide real-time chat support to team members • Handle and resolve tickets and inbox requests, including billing adjustments, service upgrades/downgrades, and offline account processing • Develop and facilitate training programs for new hires and existing staff with Business Care Leadership • Deliver feedback to leadership on service gaps, customer concerns, and process improvement opportunities • Manage and resolve complaints, customer survey feedback, and corporate escalations • Mentor team members to promote knowledge sharing, collaboration, and continuous improvement • Support team initiatives, uphold brand standards, and adapt to evolving business needs

🎯 Requirements

• High school diploma or GED required • Ability to ask effective fact-finding questions to identify solutions aligned with customer needs • Patience and professionalism in all customer interactions • Strong communication and active listening skills • Ability to remain composed in high-pressure situations • Ability to sit for extended periods • Successful background, drug screening, and reference check required before hire

🏖️ Benefits

• Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) with 100% company match, up to 5% of eligible compensation; match program starts immediately • Group Legal plan with Identity Theft Protection • Tuition reimbursement up to $5,250 in the first year • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment