Senior Customer Success Manager

🕒 August 24

🏄 California, Colorado, +11 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $120k - $127k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Spekit 🐙

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $45M Series B - Spekit on 2022-01

SaaS • Artificial Intelligence • B2B

Spekit is an AI-powered revenue enablement platform delivered as SaaS that centralizes GTM knowledge, coaching, content creation, and deal intelligence. Its Knowledge Engine maintains governed, CRM-anchored content; AI Sidekick provides in-flow coaching and content automation; and features such as unified deal context, personalized buyer experiences, deal rooms, learning paths, and analytics help revenue teams ramp reps faster and close deals more effectively. Spekit targets enterprise revenue organizations — CROs, sales leaders, RevOps, enablement, and marketing — and emphasizes integrations (Salesforce, Gong, email), governance, and SOC 2 security.

📋 Description

• Own post-implementation relationships for a portfolio of accounts from adoption through renewal, expansion, and advocacy • Drive adoption of Spekit across customers’ revenue teams, including deal rooms, AI Sidekick, and just-in-time enablement • Build multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders • Lead strategic business reviews tied to customers’ revenue goals • Represent the voice of the customer internally with Product, Engineering, Marketing, and Sales • Identify and develop customer advocates for case studies, speaking opportunities, and peer references • Monitor account health using data, identify churn risk, and create mitigation plans • Manage escalations and drive cross-functional resolution while keeping customers informed • Collaborate with Sales to identify and close expansion opportunities • Maintain product expertise and help customers apply new platform capabilities to their use cases

🎯 Requirements

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company • Track record of owning net revenue retention, including renewal rates, expansion ARR, and prevented churn • Proven ability to build relationships at the VP and C-suite level, particularly with Revenue, Enablement, or RevOps leaders • Experience managing mid-market or enterprise accounts with ARR in the $30K–$200K+ range • Comfort operating in a fast-moving startup environment with ambiguity • Strong analytical instincts and data-driven risk identification • Exceptional communication and facilitation skills • Experience with Salesforce, Vitally, Gainsight, or similar CS tooling • Experience with AI tools such as Claude and ChatGPT • Must be legally authorized to work in the US • Must be located in and able to work from California, Colorado, Louisiana, Massachusetts, Michigan, North Carolina, New Jersey, New York, Oregon, Texas, Utah, Virginia, or Washington • No current or future need for visa sponsorship

🏖️ Benefits

• Equity • Full medical, dental, and vision benefits • Generous PTO • Fully remote-friendly for the right person • Competitive salary • Opportunity to work directly with the founding team and influence how Customer Success is built and scaled