Customer Success Manager

🔥 18 hours ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 CA$102k - CA$120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spellbook

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

⚖️ Legal

☁️ SaaS

🤖 Artificial Intelligence

Legal • SaaS • Artificial Intelligence

Spellbook is an AI-powered contract management and automation platform that helps legal teams and law firms review, draft, compare and manage contracts end-to-end. The product provides AI contract review (redlines and risk flags), drafting from precedents or from scratch, market-comparisons, an AI assistant for multi-document workflows, and searchable indexed contract storage. It integrates with tools where deals start (email, Slack, Salesforce) and works directly inside Word. Spellbook emphasizes security and privacy (Zero Data Retention agreements, SOC 2 Type II compliance) and is positioned for in-house legal teams and law firms, claiming adoption by 4,500+ teams across 80+ countries and acceleration of over 10 million contracts.

📋 Description

• Serve as the main point of contact for a portfolio of mid-market and enterprise accounts • Build relationships with key stakeholders to drive satisfaction and loyalty • Lead onboarding and training for new customers and ensure effective platform adoption • Conduct regular business reviews and identify growth opportunities • Address objections and articulate the ROI of Spellbook’s solutions • Design and send targeted emails to engage legal professionals resistant to traditional meetings • Deliver tailored presentations and product demonstrations • Analyze usage data to identify patterns, drive engagement, and demonstrate ROI • Manage renewals and coordinate with the expansion team on upsell opportunities • Troubleshoot technical issues with support and product teams • Advocate for customers and provide feedback to internal teams to improve the product • Perform other responsibilities as required

🎯 Requirements

• 3+ years of customer success, account management, or sales experience in a SaaS startup • Proven success managing mid-market and enterprise accounts • Strong sales acumen and objection-handling skills • Excellent communication and relationship-building abilities • Experience creating QBRs and email campaigns to engage customers • Data-savvy, able to generate insights and demonstrate ROI • Problem-solving skills for technical challenges • Adaptability and independence in a fast-paced startup environment • Familiarity with HubSpot and Stripe • Must be legally able to work and reside in Canada or the US at the time of application • Nice to have: proficiency in Mixpanel or similar data-analysis tools • Nice to have: training in consultative sales methodologies such as Sandler • Nice to have: experience with legal technology or AI tools • Nice to have: familiarity with customer success platforms

🏖️ Benefits

• Company-paid group benefits for you and your family • $1,000 towards mental health support • Holiday closure • Generous time off policies throughout the year • Monthly paid meals • Annual wellness allowance • Parental leave top-ups • Competitive stock option grants • Flexible work environment with autonomy and accountability