Solutions Engineer

🔥 21 hours ago

🇨🇦 Canada – Remote

💵 CA$148k - CA$185k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spellbook

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

⚖️ Legal

☁️ SaaS

🤖 Artificial Intelligence

Legal • SaaS • Artificial Intelligence

Spellbook is an AI-powered contract management and automation platform that helps legal teams and law firms review, draft, compare and manage contracts end-to-end. The product provides AI contract review (redlines and risk flags), drafting from precedents or from scratch, market-comparisons, an AI assistant for multi-document workflows, and searchable indexed contract storage. It integrates with tools where deals start (email, Slack, Salesforce) and works directly inside Word. Spellbook emphasizes security and privacy (Zero Data Retention agreements, SOC 2 Type II compliance) and is positioned for in-house legal teams and law firms, claiming adoption by 4,500+ teams across 80+ countries and acceleration of over 10 million contracts.

📋 Description

• Partner with Account Executives throughout prospect evaluations as the technical trusted advisor across the sales cycle • Resolve setup, authentication, and app download issues before trials • Answer technical support, security, and data privacy questions • Explain data security certifications and compliance standards to legal, IT, and security stakeholders • Connect and configure integrations for mid-market and enterprise customers • Support large-scale document and data migrations • Fix bugs and functionality issues affecting in-trial accounts, escalating to Engineering when needed and owning issues through resolution • Support technical demonstrations and proofs of concept • Work with IT to complete RFPs and security questionnaires • Create and maintain technical content and documentation • Become a product expert and understand the competitor landscape • Attend events and conferences or host internal training sessions as assigned

🎯 Requirements

• 2+ years of experience in a solutions engineering, sales engineering, technical support, or similar customer-facing technical role, ideally in SaaS or B2B environments • Strong understanding of security and data privacy frameworks, including SOC 2, HIPAA, GDPR, and PIPEDA • Experience troubleshooting authentication, including SSO/SAML, application deployment, and account setup issues • Hands-on experience connecting and configuring software integrations for mid-market and enterprise customers • Familiarity with large-scale document and data migrations • Ability to articulate technical concepts and business benefits to technical and non-technical audiences, including lawyers and IT teams • Ability to understand customer pain points and position solutions that meet their needs • Ability to thrive in a fast-paced, unstructured environment • Effective verbal and written communication skills and ability to collaborate within a distributed team • Proficient with HubSpot or equivalent customer interaction management tools • Must be legally entitled to work and reside in Canada • Experience in a startup environment • Familiarity with the legal tech space • Experience in a high-growth scaling tech company • Experience delivering product demonstrations and technical presentations • Experience deploying or administering Microsoft 365 / Word add-in environments • Comfort using AI tools responsibly

🏖️ Benefits

• Company-paid group benefits for you and your family • $1,000 towards mental health support • Holiday closure • Generous time off policies • Monthly paid meals • Annual wellness allowance • Parental leave top-ups • Competitive stock option grants • Flexible work environment • Autonomy and accountability