Solutions Engineer

🕒 October 7

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $140k - $175k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spellbook

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

⚖️ Legal

☁️ SaaS

🤖 Artificial Intelligence

Legal • SaaS • Artificial Intelligence

Spellbook is an AI-powered contract management and automation platform that helps legal teams and law firms review, draft, compare and manage contracts end-to-end. The product provides AI contract review (redlines and risk flags), drafting from precedents or from scratch, market-comparisons, an AI assistant for multi-document workflows, and searchable indexed contract storage. It integrates with tools where deals start (email, Slack, Salesforce) and works directly inside Word. Spellbook emphasizes security and privacy (Zero Data Retention agreements, SOC 2 Type II compliance) and is positioned for in-house legal teams and law firms, claiming adoption by 4,500+ teams across 80+ countries and acceleration of over 10 million contracts.

📋 Description

• Partner with Account Executives to support prospects throughout the evaluation and sales cycle • Understand enterprise customer requirements and plan and deliver demos and trials • Guide prospects through self-service setup and handle basic user and integration provisioning • Answer product, technical, security, and data privacy questions, involving internal teams when needed • Prepare demo and trial environments with sample agreements tailored to prospect use cases • Facilitate document and data migrations with internal teams • Triage bugs and functionality issues, escalating to Engineering and owning issues through resolution • Lead technical demonstrations and proofs of concept addressing unique business objectives • Collaborate cross-functionally on RFPs and questionnaires • Create and maintain technical content and documentation • Become a product expert across the Spellbook platform and understand competitors • Attend events or conferences and host internal training sessions as assigned

🎯 Requirements

• 2+ years of experience in solutions engineering, sales engineering, technical support, or a similar customer-facing technical role, ideally in SaaS or B2B environments • Familiarity with security and data privacy frameworks such as SOC 2, GDPR, and PIPEDA • Experience troubleshooting application setup, account setup, and basic user provisioning issues • Experience configuring software integrations for customer trials or onboarding • Ability to articulate technical concepts and business benefits to technical and non-technical audiences, including lawyers and IT teams • Ability to understand customer pain points and position suitable solutions • Self-starter able to thrive in fast-paced and unstructured environments • Effective verbal and written communication skills • Ability to collaborate within a distributed team • Proficiency with HubSpot or equivalent customer interaction management tools • Must be legally entitled to work in the United States or Canada • Nice to have: startup experience • Nice to have: familiarity with legal tech • Nice to have: experience in a high-growth scaling technology company • Nice to have: experience delivering product demonstrations and technical presentations • Nice to have: experience deploying or administering Microsoft 365 / Word add-in environments • Nice to have: comfort using AI tools responsibly

🏖️ Benefits

• Company-paid group benefits for you and your family • $1,000 towards mental health support • Holiday closure • Generous time off policies • Monthly paid meals • Annual wellness allowance • Parental leave top-ups • Competitive stock option grants • Flexible work environment with autonomy and accountability