Director, Product Management – Contact Center Solutions

November 4

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Spok

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Healthcare Insurance • SaaS • Telecommunications

Spok is a company specializing in clinical communication solutions for healthcare providers. It offers a secure platform designed to automate clinical workflows, including patient alerts, clinician consults, code calls, and test results. Spok helps healthcare institutions improve communication efficiency and quality by providing secure HIPAA-compliant messaging, real-time on-call scheduling, and a centralized enterprise directory. With services like Spok Care Connect and Spok Mobile, the company aims to enhance patient outcomes by eliminating communication gaps in healthcare systems. Trusted by over 2,200 hospitals, Spok is committed to transforming how healthcare communicates by providing reliable and efficient communication solutions that have been refined over more than 30 years of operation.

501 - 1000 employees

Founded 1986

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

📋 Description

• Define and drive the overall product strategy and vision , ensuring alignment with company goals and market opportunities for operator contact center, telephony, reporting, compliance, and critical communication workflows in healthcare settings. • Own the short-term release deliverables and multi-year product roadmap , balancing innovation with scalability and operational needs. • Translate business objectives into product initiatives with measurable outcomes. • Lead end-to-end requirements and solution definition process , from discovery and research through solution design, build, early adopters, delivery to full market launch and post-launch surveillance. • Must drive and own requirements gathering, documentation, feature writing, GTM strategy, pricing, planning, and execution across cross-functional inputs. • Lead with market and voice-of-customer solution mindset , and participate in customer-facing collaboration as a means to drive NPS but also inform strategic roadmap. • Work closely with Product leadership , Product Managers and Product Owners to define product requirements, prioritize features, and align product feature, product build/test, and delivery goals. • Partner with Engineering and Quality teams to ensure technical feasibility and high-quality implementation. • Partner with Sales, Marketing, Customer Success, Professional Services and Support to bring products to market successfully and drive voice of customer activities. • Collaborate with C-suite leaders on Release and Roadmap initiatives, including product-related requirements, communication, and expectation setting. • Drive alignment between product, go-to-market, and customer-facing teams. • Lead market research, competitive analysis, and customer engagement to identify opportunities, pain points, and validate direction. • Translate customer insights into actionable requirements for new and existing product initiatives. • Stay ahead of industry trends, regulatory shifts, and technology advancements to anticipate needs. • Support the ideation and development of new products , ensuring they meet user needs from day one.

🎯 Requirements

• Bachelor degree • 5-7 years of data-driven product management experience • Self-starter with ability to drive clarity and action toward decisions and program advancement with focus on details to effect action and enforce process methodologies e.g. SAFe/Agile. • Proven track record with successful product management in complex product environments. • Experience in legacy product transformation toward next generation solutions delivered in Hybrid (cloud and on-premise), with RESTful APIs, modern interface tactics and embedded capabilities including conversational and agentic AI components. • Proven experience in business case and value proposition modeling from licensing and pricing strategy to operational deployment cost-modeling to build complete financial viewpoint. • Excellent communication , both written and verbal, and session facilitation, and presentation skills. • Experience collaborating with cross-disciplinary teams (product, engineering, customer success). • Ability to Travel 20% for company events

🏖️ Benefits

• three robust health, pharmacy, vision and dental care plans including a health savings account option • wellness • financial wellness • retirement • family support • continuing education • time off benefits