Customer Experience Specialist

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🕒 6 days ago

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Spot & Tango

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🍽️ Food & Beverage

🛍️ eCommerce

👥 B2C

💰 $38.5M Series B - Spot & Tango on 2022-03

Food & Beverage • eCommerce • B2C

Spot & Tango is a direct-to-consumer pet food company that produces and delivers customized, fresh meals for dogs (and possibly cats), typically using an online subscription model. The company creates personalized meal plans based on each pet’s profile and ships prepared food to customers, positioning itself in the fresh pet-food niche and the e-commerce/subscription retail channel.

📋 Description

• Deliver personalized and effortless interactions through inbound and outbound phone contacts, SMS, email, and chat conversations. Build a strong rapport with customers and maintain positive and professional relationships • Become an expert in our products, services, and internal systems to provide efficient and effective support to customers • Share insights from customer interactions with your colleagues including CX Managers and other cross-functional leaders; advocating for changes to improve our service, streamline our processes, and better serve our customers

🎯 Requirements

• A minimum of 1 year of experience in a contact or call center, or a related field; experience working with D2C subscription businesses or in the pet industry is a plus • Excellent communication skills, both written and verbal, and a high level of comfort in engaging with customers over the phone • A knack for building rapport with people quickly and easily • Strong problem-solving skills and the ability to think on your feet • Proven ability to de-escalate and transform unhappy customers into satisfied advocates • Eager to learn, grow, and develop your professional skills • Resilience and a positive attitude to overcome the daily challenges that come with a customer-facing role • The ability to thrive in a fast-paced environment and balance multiple priorities • Believe in customer service as a growth driver and brand differentiator • Dog lovers are a plus!

🏖️ Benefits

• Market-competitive hourly compensation • Benefits package