Customer Success Agent

🔥 15 hours ago

🌪️ Kansas, Missouri – Remote

🌪️ Kansas – Remote 🏰 Missouri – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Spring Venture Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Spring Venture Group is an industry-leading health insurance brokerage firm dedicated to protecting the health and financial well-being of its clients. Through advanced technology, marketing, analytics, and best-in-class sales strategies, the company provides clients with the tools to compare health insurance carriers effectively. Its mission is to help clients find health insurance policies that provide peace of mind by offering long-term education, guidance, and support. The company values innovation and collaboration, fostering an inclusive workplace culture where employees can thrive and advance in their careers. Spring Venture Group is committed to delivering exceptional experiences to its customers and partners through innovative use of technology and data science.

📋 Description

• Make outbound calls to an assigned portion of the agency book of business to offer assistance or rewrite policies • Ensure fulfillment of rewritten business • Answer customer questions covering Medicare Supplement/Advantage topics • Investigate and resolve payment complications for policyholders • Navigate multiple systems while conducting consumer calls • Complete case management tasks in Salesforce, including creating, documenting, and closing cases • Cross-sell ancillary products to existing clients • Identify and engage in new business and selling opportunities • Meet department goals and KPIs, including monthly occupancy rates • Attend and contribute to scheduled and ad hoc team meetings and training sessions • Deliver a consistent, exceptional customer experience with a positive, empathetic, and professional attitude • Perform other assigned duties and responsibilities

🎯 Requirements

• High School diploma or equivalent • Minimum of one (1) year pre-sales or customer service experience • Previous experience working in the Medicare health insurance industry, preferred • Passion and ability to deliver an exceptional customer experience • Adaptable to new technology • Strong attention to detail and accuracy • Excellent written, verbal, and interpersonal communication skills • Ability to work in a fast-paced team environment while simultaneously managing and prioritizing multiple projects with strict deadlines • Existing reliable hard-wired, high-speed internet connection with an Ethernet port • Required internet speed: 30+ mbps download, 10+ mbps upload speeds • Cell phone system updated within the last two years for system access • Designated workplace that is HIPAA compliant • Private, quiet work area that can accommodate a desktop computer with multiple monitors • Ability to focus 100% on SVG responsibilities during designated work hours • Operating in alignment with policies and standards • Reporting security incidents • Completing assigned training • Protecting assigned organizational assets

🏖️ Benefits

• Uncapped commission earnings on an increasing pay structure • Immersive, hands-on training • Paid nationwide insurance licensing • Medical, Dental and vision benefits after a short waiting period • 401(k) matching program • Life Insurance • Short-term and Long-term Disability Insurance • Optional HSA/FSA • Optional AD&D • Optional Spousal/Dependent Life Insurance • Optional Travel Assist • Optional Legal Plan • Generous paid time off (PTO) program starting at 15 days your first year • 15 paid Holidays (includes holiday break between Christmas and New Year's) • 10 days of Paid Parental Leave • 5 days of Paid Birth Recovery Leave • Annual Volunteer Time Off (VTO) • Donation matching program • Employee Assistance Program (EAP) • Rewards and Recognition • Diverse, inclusive and welcoming culture • Training program and ongoing support throughout your Venture Spring Venture Group career • Computer equipment will be provided