Customer Success Agent

🕒 3 days ago

🌪️ Kansas, Missouri – Remote

🌪️ Kansas – Remote 🏰 Missouri – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

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Spring Venture Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Spring Venture Group is an industry-leading health insurance brokerage firm dedicated to protecting the health and financial well-being of its clients. Through advanced technology, marketing, analytics, and best-in-class sales strategies, the company provides clients with the tools to compare health insurance carriers effectively. Its mission is to help clients find health insurance policies that provide peace of mind by offering long-term education, guidance, and support. The company values innovation and collaboration, fostering an inclusive workplace culture where employees can thrive and advance in their careers. Spring Venture Group is committed to delivering exceptional experiences to its customers and partners through innovative use of technology and data science.

📋 Description

• Make outbound calls to an assigned portion of the agency book of business in order to offer assistance or to rewrite the policy. • Ensure the fulfillment of any rewritten business. • Provide answers to customer questions that cover a range of topics in the Medicare Supplement/Advantage spectrum. • Investigate and resolve any payment complications for policyholders. • Simultaneously navigate multiple systems while conducting consumer calls. • Complete case management tasks (i.e., create, document, close, etc.) in Salesforce. • Cross-sell ancillary products to existing clients. • Identify and engage in new business and selling opportunities as they become available. • Meet department goals and key performance indicators, including monthly occupancy rates. • Attend and contribute to regularly scheduled and ad hoc team meetings and training sessions. • Deliver a consistent and exceptional customer experience by maintaining a positive, empathetic, and professional attitude toward customers at all times. • Perform other duties and responsibilities as assigned.

🎯 Requirements

• High School diploma or equivalent • Minimum of one (1) year pre-sales or customer service experience • Previous experience working in the Medicare health insurance industry, preferred • Must demonstrate a passion and the ability to deliver an exceptional customer experience • Adaptable to new technology • Strong attention to detail and accuracy with excellent written, verbal, and interpersonal communication skills • Ability to work in a fast-paced team environment while simultaneously managing and prioritizing multiple projects with strict deadlines.

🏖️ Benefits

• Competitive Compensation • Medical, Dental and vision benefits after a short waiting period • 401(k) matching program • Life Insurance, and Short-term and Long-term Disability Insurance • Optional enrollment includes HSA/FSA, AD&D, Spousal/Dependent Life Insurance, Travel Assist and Legal Plan • Generous paid time off (PTO) program starting at 15 days your first year • 15 paid Holidays (includes holiday break between Christmas and New Year's) • 10 days of Paid Parental Leave and 5 days of Paid Birth Recovery Leave • Annual Volunteer Time Off (VTO) and a donation matching program • Employee Assistance Program (EAP) - health and well-being on and off the job • Rewards and Recognition • Diverse, inclusive and welcoming culture • Training program and ongoing support throughout your Venture Spring Venture Group career