Sprinto
Automating Information Security Compliances & Privacy Laws for fast growing SaaS companies. Use Sprinto to obtain information security compliance, close enterprise deals faster, and pass vendor security assessments easily.
51 - 200 employees
Founded 2020
Senior Customer Success Manager – Enterprise
November 20
Sprinto
Automating Information Security Compliances & Privacy Laws for fast growing SaaS companies. Use Sprinto to obtain information security compliance, close enterprise deals faster, and pass vendor security assessments easily.
51 - 200 employees
Founded 2020
📋 Description
• Ownership of GRR and Book of Business (BOB): Take full ownership of a portfolio of high-value enterprise accounts, driving Gross Revenue Retention (GRR) by ensuring customer satisfaction, renewals, and expansion opportunities (upsell and cross-sell). • Technical Expertise: Ensures customers achieve their desired outcomes by providing technical guidance, solution implementation, and ongoing product adoption support. • Lead GRC Transformation Projects: Oversee planning and execution of client GRC transformation programs, collaborating with internal product and delivery teams to align project outcomes with customer business goals. • Trusted Advisor to CISOs and Executives: Engage directly with CISOs, CIOs, and senior stakeholders as a strategic advisor, sharing actionable insights on security, compliance, and best practices to build long-term partnerships. • Own and Monitor Account Health Metrics: Proactively track and improve leading KPIs such as NPS, product adoption, usage depth, and engagement trends to ensure customer health and preempt risks. • Drive Strategic Reviews (QBRs & EBRs): Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), presenting outcomes, value realized, and aligning on future strategies with both operational and executive stakeholders. • Mentor & Enable Team as SME: Act as a subject-matter expert (SME) within the CS team, mentoring other CSMs in handling complex customer scenarios, improving internal processes, and shaping playbooks for scale.
🎯 Requirements
• 6-10 years of experience in customer success, consulting, or project management, with a focus on mid-market or enterprise accounts. • Proven experience in managing complex, multi-phase digital transformation projects with a focus on scaling impact and results. • In-depth understanding of Governance, Risk, and Compliance (GRC) frameworks (GDPR, HIPAA, SOC 2), with hands-on experience leading large-scale transformation initiatives in this space. • Strong project management skills, capable of handling multiple complex initiatives. • Excellent communication and relationship-building skills with senior stakeholders. • Has strong technical acumen and the ability to translate complex product capabilities into customer value and business outcomes.Proficiency in CRM tools and data analysis software.
🏖️ Benefits
• Remote First Policy • Dental, Vision, Health insurance • Yearly new skills development reimbursement • Device reimbursement • WFH Setup • **
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