SpryPoint
51 - 200 employees
☁️ SaaS
⚡ Energy
🤝 B2B
💰 Private Equity Round on 2023-03
SaaS • Energy • B2B
SpryPoint is a company that provides advanced software solutions aimed at improving operational efficiency and customer service for utility companies. Specializing in cloud-based platforms, SpryPoint's services include electric, water, gas, and broadband utility billing, mobile field service, asset management, customer engagement, and demand response. Their tools are designed to facilitate data-driven decision-making, enhance business intelligence analytics, and ensure regulatory compliance for clients in the utility sector. With an emphasis on security and performance, SpryPoint offers a seamless and efficient experience allowing utility providers to focus on their key operations, all while leveraging cutting-edge technology to stay current with industry advancements.
Customer Support Advisor
Job not on LinkedIn
🔥 0 minutes ago
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SpryPoint
51 - 200 employees
☁️ SaaS
⚡ Energy
🤝 B2B
💰 Private Equity Round on 2023-03
SaaS • Energy • B2B
SpryPoint is a company that provides advanced software solutions aimed at improving operational efficiency and customer service for utility companies. Specializing in cloud-based platforms, SpryPoint's services include electric, water, gas, and broadband utility billing, mobile field service, asset management, customer engagement, and demand response. Their tools are designed to facilitate data-driven decision-making, enhance business intelligence analytics, and ensure regulatory compliance for clients in the utility sector. With an emphasis on security and performance, SpryPoint offers a seamless and efficient experience allowing utility providers to focus on their key operations, all while leveraging cutting-edge technology to stay current with industry advancements.
📋 Description
• Provide technical guidance to clients leveraging knowledge of SpryPoint applications • Help customers maximize the value they receive from products • Drive adoption and build strong, long-lasting relationships • Operate primarily in the Eastern Time Zone (EST) to support the client base • Travel up to 40% across North America as needed
🎯 Requirements
• 2+ years of experience in technical support, IT help desk, or a related field within the utility industry • Experience in finance, accounting, or related fields • Strong troubleshooting skills with a logical and analytical approach • Understanding of SaaS applications, cloud platforms, and web applications • Excellent communication and customer service skills • Experience supporting enterprise-level SaaS applications
🏖️ Benefits
• Remote-first environment, flexible working hours across North America • Comprehensive compensation package that grows with you • MacBook + $800 to create your ideal home workspace • Health, dental, vision, and life insurance from day one • Generous PTO and unlimited sick days • RRSP (Canada) and 401k (US) matching programs • $2,500 annual development fund, tuition assistance, and Book Bounty program • Annual company events and team offsites that bring us together
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