Onboarding Operations Specialist

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Squads

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

📦 Logistics

💳 Fintech

Consulting • Logistics • Fintech

Squads is a financial technology company that provides products and APIs for the stablecoin economy, enabling businesses, developers and individuals to save, earn, move and manage tokenized money. Its offerings include Altitude (a global business account), Fuse (a personal finance app for stablecoins and tokenized assets), Grid (a stablecoin API for accounts, payments, cards and yield) and a multisig platform to secure Solana assets. Squads builds on open infrastructure and internet capital markets and operates as a fintech platform (not a bank or custodian).

📋 Description

• Own the customer onboarding process end to end, from first document request to activated account • Run KYC/KYB reviews on business entities: corporate structure, beneficial ownership, source of funds • Apply onboarding requirements across multiple jurisdictions, each with its own documentation and regulatory standards • Ensure every account clears in line with applicable partner requirements • Serve as first line of defense, applying risk-based judgment rather than checklist compliance • Escalate higher-risk cases with a clear recommendation, not just a flag • Work with our external partners on onboarding matters, from routine account questions to case-by-case exceptions • Be the primary point of contact through onboarding, guiding customers through what we need and why • Resolve documentation issues fast, in writing customers can act on without a follow-up call • Partner with sales and the wider business team to move accounts through without lowering the bar • Find the friction: which steps stall, which documents get rejected, where customers drop • Propose controls, process changes, and automation opportunities to the product team • Turn your own manual work into something the product does instead.

🎯 Requirements

• 2+ years in KYC/KYB, onboarding, or a first-line compliance function • Working knowledge of customer due diligence requirements across more than one jurisdiction • Hands-on experience verifying business entities and beneficial ownership (UBO) • Exceptional written and verbal communication. This is non-negotiable: it's most of the job. • High case volume with competing priorities, and nothing dropped • Autonomous and low-ego. Fully remote, no aircover, no hand-holding.

🏖️ Benefits

• Offers Equity