Claims Team Lead

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 CA$88k - CA$110k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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Square One Insurance Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🛡️ Insurance

👥 B2C

Insurance • B2C

Square One Insurance Services is a Canadian, digital-first insurer that sells personalized home, tenant and car insurance directly to consumers through an online platform and mobile app. Customers can get quotes, buy policies, manage accounts and submit claims online; the company emphasizes transparency, fast claims handling (states it pays over 90% of claims), guaranteed building replacement coverage, and flexible monthly or annual payments. Home and other personal lines are underwritten by The Mutual Fire Insurance Company of British Columbia, car insurance (available in Ontario and Quebec) is underwritten by Zurich, and legal protection by HDI. Square One operates across multiple Canadian provinces (including BC, AB, SK, MB, ON and QC) and markets primarily to retail consumers.

📋 Description

• Serve as the main point of contact for claimants and the team of adjusters • Ensure team performance standards are met and conduct level 1 mentor reviews • Review and approve claims settlements to ensure they are effective, efficient, and fair • Support adjusters with operational and technical matters • Reinforce process, claims, product, and system changes with adjusters • Review and approve claims payments of $25,000 or less • Resolve customer complaints • Review adjuster files monthly to ensure standards are met • Identify training and mentoring needs through file reviews, team huddles, and one-on-ones • Deliver guidance and coach staff on claims coverage, conflict resolution, and decision-making • Maintain training and industry knowledge

🎯 Requirements

• At least 5 years of property claims insurance experience • 1 year of team lead or mentoring of junior adjusters/examiners experience • A level 2 license in BC and Alberta, or a full adj license in Ontario • A high school diploma • Some post-secondary education is preferred • A CIP designation or actively working towards this designation • At least 1 year of tenure with a recent employer • Superior analytical and decision-making skills • Effective communication when explaining decisions and providing direction • Active listening and questioning skills • Ability to handle conflict effectively • Strong attention to detail and organizational skills • Ability to provide and receive constructive feedback

🏖️ Benefits

• 3-weeks, not 2-weeks, of vacation, to start and an additional week after 3 years of employment • Flexible medical, dental, vision, and extended health care coverage • Long-term disability coverage • In-house and external training paid by Square One • A company profit share program