Senior Manager, Service Strategy & Operations Analytics

🕒 September 17

🇺🇸 United States – Remote

💵 $130k - $190k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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SquareTrade

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛡️ Insurance

🛒 Retail

💰 $238M Private Equity Round on 2012-01

Insurance • Retail • Consumer Electronics

SquareTrade is a company that offers protection plans for consumer electronics and appliances through its parent company, Allstate Protection Plans. It provides comprehensive protection and warranty services for items such as smartphones, TVs, furniture, and major appliances. Known for its innovative approach in the protection plans sector, SquareTrade focuses on providing hassle-free, reliable service to its customers, including same-day phone repairs and easy online claims filing. It partners with leading retailers and mobile carriers in North America, Europe, Japan, and Australia, and its protection plans are preferred by a significant number of consumers over competitors. With a strong commitment to excellent customer service, SquareTrade ensures peace of mind to its customers by safeguarding their purchases with trusted protection solutions.

📋 Description

• Own the North America service operations analytics vision, strategy, multi-year roadmap, operating model, governance, prioritization, and delivery standards • Set analytics priorities that inform operating plans, strategic investments, workforce planning, service delivery, and enterprise performance objectives for senior leadership • Build and lead Operations Analytics as an enterprise capability, including talent strategy, operating rhythms, standards, roadmap, stakeholder engagement, and capability development • Diagnose performance drivers, root causes, risks, and opportunities across complex operations using structured problem-solving and analytics • Establish repeatable performance tracking and variance analysis frameworks aligned to planning cycles and leadership decisions • Build scalable data foundations, governance standards, KPI architecture, and analytics capabilities • Develop, coach, and grow a high-performing analytics team while establishing scalable standards and best practices • Partner with technical teams to improve data quality, reliability, and accessibility for high-value business use cases • Lead enterprise operational reporting, dashboarding, and technology migration • Identify, size, prioritize, and track opportunities to improve efficiency, reduce cost, increase productivity, mitigate risk, and enhance customer outcomes • Partner with Finance and FP&A to align operational reporting with cost drivers, forecast assumptions, performance metrics, pricing drivers, and P&L outcomes • Lead analytics transformation, including self-service analytics and AI-enabled decision support • Define practical AI use cases, adoption paths, and scalable standards • Expand access to high-value data, tools, and AI-driven solutions • Move the organization from static reporting to dynamic, diagnostic, forward-looking insights • Build stakeholder confidence and capability in using data for day-to-day decision-making • Serve as a strategic advisor to senior leaders and partner across Operations, Customer Experience, Product, Engineering, and Finance

🎯 Requirements

• 10+ years in analytics, business operations, strategy, or related fields • Experience leading complex analytics workstreams or functions in operationally intensive environments • Proven ability to translate business needs into scalable analytics solutions that improve data foundations, reporting consistency, and decision support • Track record of influencing senior stakeholders and driving cross-functional outcomes in a matrixed environment • Strong ability to connect data, insights, operational drivers, and financial outcomes into clear, executive-level recommendations • Strong understanding of financial drivers, forecasting, and operational performance measurement • Experience leading enterprise analytics programs, BI ecosystems, KPI frameworks, and data management practices • Familiarity with AI, predictive modeling, and advanced analytics use cases that improve operational decision-making and adoption • Excellent structured communication and executive storytelling, with the ability to simplify complexity and influence decisions • Ownership-oriented leadership with a bias for action, accountability, and measurable business impact • Comfortable operating in ambiguity, setting direction, and aligning stakeholders around priorities and outcomes • Able to balance strategic thinking with hands-on problem solving to ensure execution quality and sustainable capability-building • Ability to pass a background investigation • SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position

🏖️ Benefits

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) • Contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy • 9 Company Holidays • Tuition reimbursement up to $5,250 per year • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts